Technical Team Leader

Time left to apply: End Date: April 11, (8 days left to apply)

Job Requisition ID: R

Job Description: To provide expert advice and support in practice formulation and associated best practice improvements.

Responsibilities

1. Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
2. Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
3. Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
4. Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
5. Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.
6. Oversee and manage all technical support requests escalated and ensure effective resolution within the Service Level Agreement.
7. Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.
8. Ensure testing yields an acceptable level of performance for the changes being delivered.
9. Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.
10. Determine the estimated resources and timelines required to deliver the required functionality.
11. Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change/release management process definition) to ensure operational performance.
12. Design relevant IT Solutions and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.
13. Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
14. Support effective teamwork within the function.
15. Participate and collaborate across teams.
16. Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Should you have any queries, please log it via MyQ.

About Us: Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.

It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report.

FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.