Technical Support Specialist - NetSuite

Technical Support Specialist: Netsuite

Responsibilities:

System Support:

• Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization:

• Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning:

• Work with application owners and management to follow the proper processes to grant user access.
• Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting:

• Assist with system audits.
• Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration:

• Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting:

• Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support:

• Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support:

• Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications:

• Experience supporting financial and HRIS software applications, or similar systems.
• Solid understanding of SOX compliance and experience working within regulated environments.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills:

• Detail-oriented with a keen eye for accuracy.
• Strong problem-solving skills and the ability to manage multiple priorities.
• Excellent interpersonal skills for effective vendor and internal communication.
• Adaptive and proactive in resolving issues and implementing process improvements