Technical Support Engineer

Company Overview

Ello Technology is a leading Managed Service Provider (MSP) with offices in Cape Town and Johannesburg. Our mission is to provide fast, efficient, and expert technical support, ensuring seamless IT infrastructure for our clients. We leverage AI-powered management tools to enhance business operations and minimize downtime.

Job Description

The Network Engineer is responsible for the efficient installation, implementation, and maintenance of network hardware and cabling, as outlined in solution proposals. This includes key components of CCTV, phone systems, and power solutions. The role requires ensuring network reliability, security, and high-performance connectivity for clients.

Key Responsibilities

1. Network Installation & Implementation: Set up and configure network hardware, cabling, and connectivity solutions.
2. Troubleshooting & Issue Resolution: Diagnose Layer 1-3 network issues and escalate unresolved problems to senior engineers.
3. Infrastructure Maintenance: Monitor, maintain, and upgrade network, WiFi, firewall, and security systems.
4. Customer Support: Provide technical assistance to clients, resolving network-related challenges.
5. Collaboration: Work closely with internal teams, ISPs, and vendors to ensure optimal service delivery.
6. Project Execution: Complete all assigned tasks on time and in accordance with best practices.
7. Documentation & Reporting: Enter work progress and issues into job cards and internal ticketing systems.
8. Compliance & Best Practices: Follow company SOPs and ensure network security best practices.

Requirements

Technical Skills

1. Strong understanding of network fundamentals (TCP/IP, DHCP, DNS, VLANs, etc.).
2. Hands-on experience with routers, switches, and access points (e.g., MikroTik, Cisco, Ubiquiti, FortiGate).
3. Basic knowledge of network protocols (OSPF, BGP, STP).
4. Experience with WiFi setup, troubleshooting, and signal optimization.
5. Familiarity with firewalls, network security, and VPN configurations.
6. Ability to monitor network health using tools like PRTG, Zabbix, or SolarWinds.

Soft Skills

1. Team Player: Works well with colleagues and communicates effectively.
2. Problem Solver: Proactive in identifying and resolving technical issues.
3. Detail-Oriented: Ensures all installations and configurations meet company standards.
4. Time Management: Able to prioritize tasks and meet project deadlines.
5. Customer-Centric: Focused on delivering high-quality service and solutions.

Preferred Qualifications

1. CompTIA Network+, CCNA, or MikroTik MTCNA certifications are a plus.
2. 1-3 years of experience in network engineering, IT support, or system administration.

Compensation & Benefits

1. Market-Related Salary
2. Performance-Based Bonuses
3. Opportunities for Growth & Certification Support