Technical Specialist

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

To support the Technical Support Manager and Contract Manager in supplying the correct Top Hammer products and maximizing the performance of the Top Hammer drill string at the customer site and actively lead the customer in the correct usage of the products to maximize the performance of the Sandvik Top Hammer drilling equipment, promoting products and services, with a view to expand sales and maximize the profitability of the Top Hammer business.

Key Responsibilities

1. Perform gap analysis on Top Hammer equipment and make recommendations to Technical Support Manager, Contract Manager, and customer on how to maximize Top Hammer drilling equipment performance.
2. Provide input to the Contract Manager and/or Supervisor on ordering of all Top Hammer equipment for the site.
3. Coach Ground Engaging Tools (GET) Operatives and Operators on the correct handling and usage of Top Hammer drill equipment to minimize the operational cost for the customer.
4. Make the customer aware of the latest Sandvik’s product technology enhancements to guide the customer in making an informed decision on the products to use to achieve better drilling performance.
5. Maintain high levels of service with both internal and external customers.
6. Continuously improve and update personal knowledge with respect to product development and technical innovation.

Profile Required

1. GET level 1 and 2.
2. At least 5 years’ experience in Top Hammer drilling is essential.
3. Blasting certificate/Mechanical trade (advantageous)
4. A well-developed understanding of the mining/construction/quarrying industry.
5. Strong Environmental Health and Safety (EHS) focus.
6. Good understanding of Mine Health and Safety Regulations.
7. Knowledge of and experience with any Sandvik Mining Rock Tools product range.
8. Ability to work independently and as part of an integrated team.
9. In depth understanding of customer business processes (advantageous).
10. Highly developed time management and organizational skills.
11. Highly developed interpersonal skills.
12. Excellent written and verbal communication skills.
13. High level of initiative and determination to achieve goals and targets set for customer satisfaction.
14. Physically and medically fit to work in a mining environment.
15. Valid driver’s licence.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

If you have any further queries, please contact us on 0800 331 331.

Applications close: 03 February 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

In-line with our Employment Equity Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.