Technical Service Manager

Technical Services Manager with Tertiary Qualification and related experience

POSITION INFO:

Technical Service Manager (POS)
Centurion
R to R per month

Technical Service Manager Job Description

We are searching for a detail-oriented technical service manager to join our excellent team. As the technical service manager, you will be responsible for overseeing security maintenance, developing and implementing effective performance management policies, and training new technical staff. A successful technical service manager will be a keen problem-solver who is able to delegate tasks and make difficult decisions.

Ideal Candidates

Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.

Technical Service Manager Responsibilities:

1. Analysing existing IT systems and providing improved solutions.
2. Establishing the resources required for projects and presenting findings to upper management.
3. Collaborating with technical staff to create strategic plans to deliver services.
4. Analysing clients' issues and developing plans to mitigate them.
5. Scheduling upgrades and replacements of software and hardware.
6. Overseeing the acquisition of new technology.
7. Hiring and training new staff.
8. Keeping abreast of developments in the technological and management sectors.
9. Attending workshops and scheduling refresher courses as required.

Technical Service Manager Requirements:

1. Bachelor's degree in computer science, IT, computer engineering, or similar.
2. Microsoft Certification is preferred.
3. At least 3 years' experience in project management or as a technical analyst.
4. Superb analytical, diagnostic, and troubleshooting skills.
5. The ability to make important decisions in a fast-paced environment.
6. Great interpersonal and communication skills.
7. Excellent time management and teamwork skills.