Technical Service and After Sales Manager

Salary: Market related

Location: Midrand

Job type: Permanent

Industry: Power Generation

Reference Number: MJ.APG.TSAF.21112024

COMPANY DESCRIPTION:

Our client is a manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware. They are looking for a Technical Service and After Sales Manager to join their team.

JOB DESCRIPTION:

The main aim of this job is to carry out all service operations by keeping customer satisfaction and brand value of the company at the highest level and be able to coordinate the service team, to successfully complete service activities by communicating closely with current and potential customers.

MAIN DUTIES & RESPONSIBILITIES:

• Creating service targets and preparing periodic service reports.
• Presenting prepared service reports to the relevant managers.
• Making business plans in line with the company's quality policy and targets, and acting within these plans to achieve the planned service targets.
• Conducting research in new or targeted markets and identifying potential customers.
• Establishing close communication with current and potential customers, developing these relations, and completing service activities.
• Planning and managing the necessary activities for malfunction, assembly, periodic controls, and commissioning processes.
• Providing necessary planning and coordination for the performance of periodic maintenance, ensuring it is done at the most affordable cost within the determined plan.
• Establishing a follow-up system for the maintenance process and implementing this system.
• Determining and supplying all kinds of purchasing needs related to the maintenance and repair of generators.
• Guiding and organizing to eliminate malfunctions during installation, maintenance, and repair as soon as possible and at the most affordable cost.
• Following the periodical maintenance periods of customers with service contracts and ensuring that the necessary service is planned for due maintenance.
• Carrying out purchasing and procurement processes of Personal Protective Equipment (PPE).
• Distributing PPE to the service team in a timely and complete manner, ensuring proper usage.
• Making necessary warnings in a timely manner if deficiencies occur in the use of PPE by the service team.
• Preventing the use of old or lost PPE and replacing it with new ones.
• Informing the team about the current situation to achieve determined service targets and providing feedback by determining a correct roadmap.
• Ensuring the efficient use of other work-related equipment given to the service team and following up.
• Training the service team in line with company strategies and customer expectations.
• Monitoring customer satisfaction from the service team and following the process of solving complaints or problems conveyed.
• Controlling and directing the complete and correct preparation of service information forms, ensuring timely system records and invoice conversion.
• Continuously monitoring and reporting service performance parameters.
• Developing activities to increase customer satisfaction and analyzing results to maintain customer loyalty.
• Measuring and increasing the performance of sub-dealer service and spare parts.
• Periodically renewing existing maintenance contracts and making agreements with new customers.
• Ensuring general maintenance of generators in the region.
• Following spare part purchase tenders in the region and creating the tender dossier.
• Creating pre-billing service and maintenance progress payment files for government institutions.

EDUCATIONAL REQUIREMENTS:

• Grade 12 / Matric or equivalent
• Degree / Diploma in Engineering (Mechanical / Industrial / Electrical)
• Certificates in Generator Service Trainings, Sales Techniques Training, Customer Relations Training (Added advantage)

EXPERIENCE AND SKILLS REQUIRED:

• 10 Years experience in a similar position
• 3 - 5 Years experience in power generation industry or similar
• 5 Years management experience
• Domestic and international travelling required
• Driver's license + own vehicle
• SAP and ERP / CRM Application knowledge

POPIA

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2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application; however, should you not hear back from us within 14 days, please consider your application unsuccessful.