Technical Service Agent - Cape Town

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives

1. Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
2. Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
3. People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
4. Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
5. Company Values and Teamwork in accordance with the company’s values and required behaviours.

1. Ensure that customer needs are met by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
2. Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
3. Manage the budget and ensure that maintenance costs are kept as low as possible, including asset management and driving efficiencies and innovation.
4. Ensure that application of audit procedures conforms to the clients' quality standards.
5. Determine the precision and accuracy in chemical verification.
6. Manage Health and Safety, ensuring that service is carried out in full compliance with health and safety and environmental requirements.
7. Comply with the Protection of Personal Information Act (POPIA). Ensure safeguarding of all personal information and password access to information on site in line with company POPI Compliance Policy.
8. Provide effective solutions to address site pain points from a maintenance perspective.
9. Provide routine maintenance for chemical dosing pumps and keep the system functioning.
10. Provide onsite assistance and training to the chemical division.