Technical Report Writer Global Grade 09

Position Outputs

• Gather relevant data to support failure / condition reports
• Compile failure / condition reports to conform to BRC quality standards
• Create SIMS reports for all repairs
• Provide technical representatives with sufficient information to complete the root cause analysis process
• Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.
• Perform root cause analysis of failed components and parts
• Advise and assist in failure analysis outcomes
• Develop expertise in analysing failures by coaching
• Analyse and record failures and final results captured in database
• Compile informative failure analysis reports and feedback to all relevant parties
• Provide expert technical support for Warranty resolution
• Ensure proper implementation and using of parts reusability guidelines
• Ensure effective self-management and performance ownership

Minimum Required Qualification

• Qualified Artisan (Mechanic in relevant trade e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)
• More than 3 years post qualification experience in field service, workshop or component rebuild environment
• Minimum of 2 years’ experience in rebuilding of transmissions, drivetrain and hydraulic components
• Troubleshooting experience will be an added advantage
• Computer literacy (MS Office and applicable Caterpillar Software e.g. SIS, ET, VIMS, Scrap Barrel Analysis)
• Completion of applied failure analysis courses (AFA 1 & 2)
• SOS interpretation will be an added advantage