Technical Project Manager Level 1

Overview:

Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.

We are on the lookout for a Technical Project Manager Level 1 to join one of our Durban based Studios. Our people are fundamental to our growth and drive our culture and enable our success. We are a global team who strive to achieve excellence in everything we do including being number one in our industry.

What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in!

Responsibilities:

The TPM is responsible for the end-to-end delivery of small to medium sized, low to medium complexity projects including technical support.

Project Closure

• Accountable for measuring the delivery of project objectives and benefits, including Critical Success Factors as defined in the Charter.
• Responsible for facilitating Lessons Learned sessions and collating all the feedback.
• Responsible for prioritising improvements from Lessons Learned and ensuring action owners are assigned and informed.
• Responsible for driving improvements by following up with action owners from the Lessons Learned.
• Accountable for following the appropriate process for closing the project.
• Accountable for communicating project closure to all stakeholders.

Initiation and Planning

• Accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Cost and Stakeholder Management.
• Responsible for the Charter and defining and agreeing the high-level scope, milestones and initial risks early in the project.
• Responsible for defining the Project Benefits, Measurements and Critical Success Factors in the Charter.
• Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in the Charter.
• Responsible for setting up the Project Governance and Systems to effectively manage the project.
• Accountable for creating, implementing and maintaining the Project Schedule and obtaining approval from relevant stakeholders.

Environment Maintenance

• Handle environment reprovisions and take full responsibility for Environment Maintenance and configuration (if applicable).
• Environment troubleshooting/analysis.
• Conducting installations (Games, Playcheck and back office).

Process Improvement

• Continuously evaluates processes. Assists with the implementation, documentation and communication of processes improvement initiatives.
• Responsible for proactively following up on improvements identified during Lessons Learned.

Executing, Monitoring and Controlling

• Accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Accountable for stakeholder management regarding the project.
• Responsible for proactively managing risks, issues and dependencies on the project.
• Responsible for proactively managing change - including Time, Cost and Scope changes.
• Responsible for executing on the Project Communication Plan and ensuring the relevant stakeholders are kept informed.
• Responsible for tracking project decisions made on the project.
• Responsible for monitoring costs on the project, as required by the Business Unit.
• Responsible for supporting Product Owner in quality product delivery.
• Accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.

Problem reviews

• Investigating and responding to development queries. This would include ensuring appropriate communication to external stakeholders whilst protecting technical intellectual property.
• Problem investigation, replication, classification and/or providing (IP sensitive) potential solutions.
• Investigation, verification and providing technical feedback for live issues.
• Technical analysis of impacted software system/s and providing potential solutions.
• Establish business impact through technical analysis.

Benefits Realization

• Responsible for assisting Business Units in getting any required benefits monitoring and reporting in place.
• Responsible for actively tracking and measuring Project Benefits, including Critical Success Factors.

Operationalise (Pre-Go Live, Go Live and Post Go Live)

• Responsible for execution and communication of Deployment Plan (Pre-Go live, Go Live and Post Go live tasks).
• Responsible for arranging training for production teams to allow them to support the product / project after go-live.
• Responsible for arranging training for operators to allow them to use the product after go-live.
• Responsible for engaging and communicating with external stakeholders.
• Responsible for ensuring resourcing availability for go live monitoring and troubleshooting.
• Conducting releases (Games, Playcheck and back office).
• Update game configuration (when necessary).

Behavioural Outputs:

Adaptably Resilient

• Adapts to change, is open to new ideas and willing to take on new responsibilities. Able to handle pressure and can effectively adjust plans to meet changing needs/ demands.
• Maintains a positive attitude in the face of change.

Decision making quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources.
• Considers short and long-term implications of decisions.

Collaborative relationships

• Is an honest and dependable team player who contributes to group collaboration and consensual decision making.
• Builds and maintains good working relationships with others, while displaying empathy and respect for others.

Drives results

• Sets challenging and productive goals whilst being accountable for own actions.
• Pursues challenging goals and objectives.

Communicates and Influences effectively

• Shares information. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Strategic Mindset

• Identifies key issues and relationships relevant to achieving the long-range goals or vision of the organization.

Develops Talent

• Values the difference that each individual contributes and connects own role to overall organizational and team success.

Resourceful and improving

• Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, and solves problems creatively.

Qualifications:

Education & Experience:

• Relevant tertiary qualification BSC / B-comm / Business Diploma (3yrs) / Adv Management Diploma preferable
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) or equivalent
• Excellent Communicator - written and verbal
• MS Office and MS Project proficiency
• Strong Technical Background and Working knowledge of software development
• 3 years Project Management experience with technical exposure OR 3 year relevant experience in a software or IT environment and exposure to project management
• Understanding of the Software Development Life Cycle (SDLC)
• Basic knowledge of software project management.
• Extensive customer service experience.
• High level technical understanding of all platform interdependencies for your product, desirable.

Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Kindly be aware that to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.