Technical Product Manager

PRINCIPAL ACCOUNTABILITIES

• Maintain a full product life cycle perspective for all products in relevant product line(s) with a focus on value and viability.
• Establish and maintain relationships with the key business and technology stakeholders.
• Provide full transparency of the vision, mission, strategy, backlog, trade-offs, costs and value of all products in their portfolio.
• Manage the backlog of future capabilities or products needed to meet business demand.
• Link products with relevant business strategy and related profit and loss goals.
• Orchestrate internal and external stakeholders to validate and refine product definitions and roadmaps.
• Define product roadmap based on business outcomes.
• Build the business case for a product and ensure the product is delivered in a manner that best achieves financial or other goals.
• Help to identify the functional and manageability requirements for the business application.
• Key contact for impactful incidents, communicating and liaising with stakeholders to understand the impact and working with specialists to resolve the problem.
• Responsible for ensuring that we deliver services into operations and production systems are operationally reliable, available and secure inline with Information Security Standards and requirements. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.
• Can demonstrate compliance with Information Security Policy Controls Standards, providing necessary evidence to support audit activities as required.
• Ensure preparedness to deliver and support the entire business capability of a product, including all its human, organizational, process and physical aspects.
• Build and improve the strategy and governance for products and applications.
• Bring the product to market in collaboration with the marketing and change teams.
• Ensure ongoing product success as defined by the business case.
• Maintain the necessary knowledge and experience in the team in order to provide optimum product support.
• Provide communication on the product performance to relevant stakeholders.
• Manage product decommission and lessons learned for other product areas and the organisation.

KEY KNOWLEDGE & SKILLS

• Bachelor’s Degree in Computer Science or Business Administration or Business Management or similar.
• Product Management qualification.
• ITIL Foundation (or other ITSM qualification).
• 5+ years in IT within product, project, analysis or application management.
• Familiarity with the principles of design thinking and agile software delivery.
• Engaging executive stakeholders.
• Experience of product / application management discipline.
• Experience in guiding IT Operations in the ongoing operational management of applications and products.
• Business acumen and enterprise knowledge.
• Relationship building.
• Customer centric focus.
• Ability to diagnose and resolve technical failures.
• Time management.
• Prioritisation.
• Leadership and influence.
• Facilitation and persuasion skills.
• Collaboration with delivery teams.
• Excellent communication skills.
• Visionary / Holistic Thinking.
• Strategic planning and thinking.
• Outcome driven orientation.