Technical Operations Manager

Requirements:

10 years Operational Management experience, BTECH or NHD in Electronic Engineering or Computer Science.

Areas of Responsibility:

1. Technical Department Product Knowledge and Solutions: Training Academy
2. Technical Department Role: Operational Management of Technical Department
3. Ensure high level of support to clients
4. Operational Management of Internal Technical Systems
5. Product Knowledge and Solutions Role: Manage Product Specialist
6. Ensure best practice Design of Security Solutions
7. Ensure Competent Technical Staff & Sales Engineers Training

Operational Management of Training and Training Academy:

1. Manage Marketing and Sales staff Training
2. Manage counter sales and telephonic support training
3. Manage Client training product knowledge

Experience Required:

1. Operational Management of Technical Services (B2B)
2. Operational Management of the delivery of training to staff & clients
3. Operational Management of Internal Technical Systems
4. Operational management of ICT services
5. Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)