Technical Customer Service Consultant

Job Responsibilities

• Responsible for managing and coordinating direct reports and manufacturing activities, utilizing systems knowledge of product function, WCM methodology, procedures and machine and equipment capabilities.
• Provide leadership and direction to the manufacturing facility including overseeing plant production, materials, equipment and tools to ensure efficiency is maintained and projects remain on schedule.
• Ensure compliance with EHS and TMC regulations and guidelines to uphold quality expectations of customer and company.
• Manage workforce planning to ensure proper staffing levels to maintain productivity (i.e., order readiness, customer specs, speed trails, etc.)
• Ensure all TMC standards and customer commitments (i.e., safety, waste reductions, output, etc.) are followed within the plant.
• Partner with the Warehouse to ensure production is delivered on time in full as per the demand plan to ensure delivery of the required level of Customer Service.
• Apply WCM AM methodologies to ensure continuous improvement of Yield and availability in line with the annual budget. This will include deployment of AM projects and use of basic tools in the workshop.
• Identify the Capital Investment Projects required to deliver the Production workshop Budget and Long-Range Plan.

Minimum Requirements

You will need to have a minimum of 5 years’ experience in a Production or Process discipline in a continuous process manufacturing environment, with at least 3 years’ experience in a management/leadership role. Computer Literacy: MS Office & SAP and Web based data management systems (GXO, DMS). Knowledge of and can work within ISO9000, ISO14000, and OSHAS18000 systems.

Company Overview

Gyproc, a Saint-Gobain company, is a versatile gypsum plasterboard widely used in construction for walls, ceilings, and partitions. Known for its fire resistance, sound insulation, and thermal properties, it is favored for both residential and commercial projects. Its use results in significant environmental benefits, including water savings, reduced labor needs, and faster construction times. Gyproc's global presence and range of specialized products reflect Saint-Gobain's commitment to sustainability and innovation in building materials.

Diversity and Equal Opportunity

We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices.