Team Manager – Luxury Retail Sandton

My client, an international leader in Luxury Fashion, is seeking to employ a Team Manager to join their ever-growing team.

The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach. How you will contribute:

• Promote a positive, collaborative, and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
• Conduct regular performance conversations, discussing results and developing action plans by setting reasonable, achievable, and SMART KPIs, ensuring it is tracked in Workday.
• Partner with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions.
• Support and coordinate the opening and closing of the store as the Manager on Duty.
• Lead the store morning briefings as and when required, delivering key business communication and daily objectives.
• Inspire your team to execute a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
• Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele.
• Fully utilize various clienteling tools available to activate, retain, and grow the personal client base.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
• Lead the shop floor, actively selling and role modeling the selling ceremony.
• Manage and resolve customer issues, providing solutions that are commercially sound and acceptable to clients while delighting and retaining them.
• Monitor performance of the categories assignment and proactively propose action plans to reach targets.
• Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situations, and specific category requests to grow the business.
• Collaborate with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximize category potential while ensuring that the image and merchandising guidelines of the store are maintained.
• Work with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while being aware of market trends and competitors.
• Ensure compliance with Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring policies and standards are upheld consistently.
• Any other ad hoc duties as required by your manager.
  
  

Who you are:

• Studies in Business Management/Retail Management desirable.
• Previous experience as a Department Manager or Senior Client Advisor in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion.
• Strong analytical and problem-solving skills.
• Commercial awareness.
• Experience in the management of a small team.
• Exceptional written and verbal communication skills.
• Passionate about developing and furthering a career within the luxury fashion industry.