Team Manager : Digital Distribution

We have an exciting opportunity for a Team Manager: Digital Distribution within SHA Risk Specialists. What will make you successful in this role?

Key Responsibilities

1. Assist in formulating, implementing, and coordinating the strategy to drive usage of SHA's digital platform.
2. Implementation measures to reduce traditional underwriter/broker interaction off-platform.
3. Improvement of turnaround times on renewal and new business (internal).
4. Develop and implement new product solutions for the target base using SHA's pocket underwriter.
5. Responsible for both top-line growth in line with budget as well as Net Underwriting Result of your relevant business area.
6. Assist in and run strategic projects within our business area.
7. Provide detailed analysis and reporting on the Underwriting performance of your relevant business area.
8. Actively seek ways to keep competitive advantage in the market.
9. Co-ordinate and proactively search for new strategic partnerships to scale our SME business across different product lines.
10. Assist Business/Underwriting Head in preparing a budget for the relevant business area that is in line with the overall company strategy for growth and financial sustainability.
11. Adhere to the budget set and approved by heads of business through the generation of income and the control of expenses.
12. Effective management of the business unit's budget and its resources.

People Management

1. Day-to-day management of staff on underwriting/marketing and administrative related issues.
2. Performance management of staff through appropriate application and implementation of company policies and procedures.
3. Training and Development of staff so that they may reach their full potential.
4. Contribute to, encourage, and ensure teamwork in order to promote a healthy and engaged workforce.

Marketing / Relationship Building

1. Drive visits between team and brokers to establish new relationships and maintain existing broker network.
2. Assist brokers in adopting SHA's digital tools via group training and presentations.
3. Write articles and conduct media interviews on SHA's digital strategy.
4. Drive use of the Pocket Underwriter for new and targeted brokers to generate their own quotes and policy documents on renewal business.
5. Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.
6. Set and drive a high performance culture.

Internal Communication and General Admin

1. Assist Business Head with Quarterly Business Reports.
2. Provide monthly feedback to Underwriting Head on income generated per broker on platform vs off-platform.
3. General feedback from market on quotes both competitiveness and SHA response time.
4. Awareness of insurance markets development and changes.
5. Design and produce reports to monitor movement of business and trends in broker usage of platform.
6. Manage credit control if and when required.
7. Build strategic and operational alliances with business units within SHA and the wider Santam group.

Qualifications & Experience

1. 5+ years of Commercial Insurance experience (broking or underwriting).
2. Matric.
3. NQF Level 5 Insurance Qualification.
4. Appropriate tertiary qualification a preference.
5. FAIS compliant.
6. Excellent Interpersonal skills.
7. Building and maintenance of key business relationships.
8. Systemic Thinking.
9. Self-starting.
10. Ability to cope in high pressure environment.
11. Lateral thinking and problem solving relating to PU system.
12. Understanding of Insurance system.
13. Analysis and judgement.
14. Client orientation.
15. Communication Skills including negotiation.
16. Initiative.
17. Leadership.
18. Strategic thinking.
19. Planning and budgeting.
20. Teamwork.