Team Leader: Sales & Service

Key Performance Areas

• Accountable for the team in the EasyPay Everywhere Branches.
• Builds and develops resources and environment to enable the team to achieve desired objectives.
• Manage and support Sales and Service consultants.
• Responsible for the facilitation of the team’s outcomes.
• Target setting and responsible for staff achieving targets.

Customer

• Ensures that the team attends to customers, understands what matters to the customers, and effectively delivers against those demands.
• Ensure that the team takes ownership of every demand and provides customers with immediate responses.
• Proactively conduct needs analyses at every customer interaction, identify sales opportunities, and provide solutions accordingly.

People

• Manages staff leave, hours of work, overtime, and movement of staff to proactively source new business.
• Coaches, upskills, and supports staff to achieve their individual and collective sales targets.
• Put proactive sales plans in place, ensure that plans are clearly defined, the team is aligned, and ensure swift execution and measure the output.

Finance

• Manage staff overtime and fleet costs for vehicles used for proactive sales activities.
• Ensure that the team produces the required financial outcomes by achieving the set sales targets (EPE enrolments and activations).
• Implement cost containment measures to closely manage business/operational expenses such as stationery costs, maintenance and replacement of office equipment, and office refreshments/groceries, thereby preventing any wasteful expenditure in the Branches.

Process, Risk, Regulatory & Compliance

• Ensure that the sales team adheres to the processes and procedures.
• Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
• Ensure full compliance of all new business at origination.

Qualifications

• National Diploma/NQF level 6 qualification in Business Studies or equivalent.

Experience

• 5 to 7 years of sales experience from a Banking or Financial Services environment, 3 of which must have been in a leadership role.
• Report writing, computer literacy, MS Word, Excel, PowerPoint, Outlook.
• Driver's License.

The successful applicant must

• Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
• Have knowledge of banking services and what is being offered in the market.
• Possess business acumen and business management skills.