Team Leader Porter

Employer: West London NHS Trust

Employer type: NHS

Site: Broadmoor Hospital

Town: Crowthorne

Salary: £28,622 - £30,225 Per Annum Inclusive of Allowances

Salary period: Yearly

Closing: 02/03/2025 23:59

Interview date: 11/03/2025

Band 3

West London NHS Trust provides a full range of mental health, community, and physical healthcare services for children, adults, and older people living in the London boroughs of Ealing, Hammersmith & Fulham, and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

A fantastic opportunity has arisen in The Broadmoor Hospital Portering & Waste Department for a Band 3 Team Leader. The successful candidate will join a highly innovative team delivering high-quality portering in an inpatient mental health setting.

This is an amazing position for someone who is driven to improve standards and the patient experience. You will be accountable for leading an in-house team of porters and will work as part of the team, being responsible for a team-focused approach to the portering team on delivering all day-to-day operations.

The successful candidate will assist and support the existing team in working productively and safely to ensure that all operations are managed to the best possible standards with the resources available.

You will support the Portering and Waste Supervisor in providing an efficient, safe, and user-based portering service in accordance with the standard operating procedures while adhering to all relevant Health & Safety, Hygiene, and COSHH legislation.

Main duties of the job

1. Lifting, handling, transportation, and distribution of goods including food, mail, bedding, medication, newspapers, furniture, waste, and patient property.
2. Ensure that confidential waste, prohibited items, confidential correspondence (e.g., medical records), valuables, financial items, medicines, and medical items are handled correctly by Portering staff in accordance with Trust policies and procedures.
3. Deputise for the Porter and Waste Supervisor in times of absence due to days off, sickness, or leave.
4. Liaise with relevant departments to ensure maintenance of Portering vehicles and equipment, ensuring weekly audit and weekend daily check documentation is completed, and any damage/defects are reported to the Porter and Waste Supervisor.
5. Carry out actions reported by the Portering Team relating to defects to vehicles/trailers and refer issues to Transport if required.
6. Respond to ad-hoc requests received via email or Pirana, ensuring tasks are completed in a timely manner.
7. Allocate tasks to team members, ensuring any extra work is distributed fairly and evenly.
8. Act as point of contact for any issues raised by team members or wards/departments within the Hospital.
9. Ensure a full handover to the Porter and Waste Supervisor is completed at the end of each shift.
10. Ensure safe movement, management, and disposal of all waste generated in the hospital.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England, and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow, and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please view as attached.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

• Good general education: reading, writing, and basic numeracy skills.
• Health & Safety Qualification.
• Appropriate waste management training that covers duty of care and legislation.

Experience

• Minimum of 2 years’ experience of supervision of team members.
• Previous experience of working in an NHS environment.
• Experience working in a secure environment.

Knowledge

• Good understanding of Portering/internal and external postal services and waste streams.
• Good understanding of Health & Safety including Manual Handling techniques.
• Good understanding of COSHH.
• Good understanding of confidentiality.

Skills

• Good verbal and written communication skills.
• Ability to motivate others.
• Good organisational skills.
• Good level of fitness.
• Able to resolve problems effectively and efficiently.
• Good interpersonal and listening skills.
• Able to work with minimum supervision and work with a team.
• Good knowledge of Microsoft systems including Word and Excel.

Other Requirements

• Full driving licence.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post, you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo pre-employment checks which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.