Team Leader : Personal Lines Underwriting

Job title: Team Leader: Personal Lines Underwriting

Job Location: Gauteng, Centurion

Deadline: April 21, 2025

Key Responsibilities:

• Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.
• Reporting of claims and claim follow-ups in accordance with agreed processes.
• Completing of month-end processes.
• Ensure compliance with regulatory standards.
• Ensure that monthly campaigns are managed and completed successfully.
• Daily monitoring and reporting on the Robotic Process Automation (RPA) active projects.
• Daily measurement of team’s performance and reporting.
• Manage the outstanding debt protection (ODP) policies.
• Liaise with internal and external stakeholders and insurers to ensure smooth service delivery.
• Handle all escalated claims, complaints, and cancellations.
• Manage the retention team, retention efforts, and cancellation ratio of policies.
• Complete special exercises on cancellations and retentions.
• Identify compliance risk and recommend corrective action.
• Implement and monitor corrective measures to minimise compliance risk.
• System testing according to new releases.
• Ensure the resolution of all audit items in the Customer Service department.
• Recruitment, selection, and onboarding of new employees.
• Proactive performance and consequent management.
• Facilitate on-the-job training as and when required.
• Implement disciplinary processes and reward/recognition initiatives.
• Coach and mentor the team to drive continuous improvement.

Qualifications and Experience:

• National Senior Certificate (Matric).
• Regulatory Exam (RE 5).
• FSCA-recognized qualification on NQF Level 4.
• 2-3 years’ claims experience within the short-term insurance industry, in a Contact Centre environment.
• 2-3 years’ experience in a supervisory role.
• Valid Driver’s License (manual transmission).