Team Leader: Funeral Operations

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement:

• To lead the Insurance Policy Administration and Escalated Insurance Complaints team, prioritizing and overseeing client and internal escalations related to product features and performance, and ensure the delivery of exceptional client experience that is aligned with the objectives, plans, processes, and standards of Insurance Operations.

Experience:
Minimum:

• Minimum of 3 - 4 years’ experience in an Insurance environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Ideal:

• Investigation of client complaints and formulating resolutions or recommendations.
• Managing complaints in line with SLA’s and quality requirements.
• Ensuring consistent distribution of product principles.

Qualifications (Minimum):

• Grade 12 National Certificate / Vocational.

Qualifications (Ideal Or Preferred):

• A relevant tertiary qualification in Commerce or Business Administration.

Knowledge:
Minimum (possible / typical examples):

• Regulatory requirements and compliance standards in an Insurance environment.
• Basic data analytics.
• Root cause analysis methods and processes.
• People/team leadership practices and principles.
• General operations management practices and principles, and stakeholder and client management.
• HR principles and processes.
• Client service principles and practices.
• Relevant legislation and regulatory bodies.
• Operational Risk.

Ideal:

• Understand the products administered by Insurance (Funeral Cover and Life Cover).
• Capitec Bank systems.

What You Will Be Required To Do:

• People/Team Leadership.
• Operational Oversight.
• Delivery against business requirements.
• Reporting.
• Technical/functional requirements/expertise.

Skills:

• Analytical Skills.
• Attention to Detail.
• Commercial Thinking Skills.
• Communication Skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook).
• Decision-making skills.
• Interpersonal & Relationship management Skills.
• Leadership Skills.
• Planning, organizing, and coordination skills.
• Problem-solving skills.
• Reporting Skills.

Conditions of Employment:

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.