Team Leader Elite

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Job Description

We are Hiring...

Old Mutual Insure is looking for a Team Leader within the Elite business unit. The role will report to the Elite: National Underwriting Manager and will be based at our Johannesburg Head Office.

Job Purpose:

Maintaining relationships with business partners to promote, sell and convert Elite’s product, including service and underwriting initiatives to achieve and maintain profitability and growth targets.
Manage a team of underwriters responsible for quotations, new business, driving higher conversion rates and increasing Elite policies.

Critical objectives and responsibilities

• Exhibit a deep understanding of the market Elite operates in whilst finding solutions to unique risk challenges associated with the high net-worth market.
• Execute excellent verbal and written communication skills to ensure continuous relationships with intermediaries.
• Ability to closely collaborate with Elite senior management, subordinates and the wider Old Mutual environment to support Elite’s profit and growth targets.
• Show strong ability to consult with internal and external stakeholders in order to find solutions to a wide range of underwriting- and claims-related challenges.
• Exhibit the ability to maintain service levels to business partners and ensuring client satisfaction through innovative solutions to complex challenges.
• Show a strong ability to maintain excellent stakeholder relationships.
• Risk management

Achieve Business Targets: Ensure the team meets or exceeds sales and service targets, contributing to the company's overall performance.

Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional service and addressing client needs promptly.

Team Development: Foster the growth and development of team members through training, mentoring, and performance feedback.

Operational Efficiency: Streamline processes to improve efficiency and reduce costs, ensuring smooth operations.

Experience, Knowledge & Skills Required

• Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
• 5 – 8 years’ experience in personal lines underwriting.
• 3 – 5 years’ experience in high net-worth underwriting and/or claims. (recommended)
• 3 – 5 years’ experience in Old Mutual Insure (recommended)

Competencies

• Business insight
• Leadership and Inspiring Others
• Customer Focus
• Analytical Thinking
• Technical Knowledge
• Communication
• Collaboration
• Consultation
• Customer
• Leading with influence
• Innovation
• Personal mastery
• Executing

Responsibilities

• Exhibit a deep understanding of the market Elite operates in whilst finding solutions to unique risk challenges associated with the high net-worth market.
• Execute excellent verbal and written communication skills to ensure continuous relationships with intermediaries.
• Ability to closely collaborate with Elite senior management, subordinates and the wider Old Mutual environment to support Elite’s profit and growth targets.
• Show strong ability to consult with internal and external stakeholders in order to find solutions to a wide range of underwriting- and claims-related challenges.
• Exhibit the ability to maintain service levels to business partners and ensuring client satisfaction through innovative solutions to complex challenges.
• Show a can-do attitude.

Risk management

• Perform risk and contract evaluation on all allocated business using underwriting guidelines, available statistics (e.g. renewal and growth statistics on Power BI), experience information (e.g. premium, claims, reserves, and average exposure) for assigned portfolio.
• Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative tools and communicate the outcomes clearly to relevant stakeholders.
• Research all problems and risk related issues by using initiative in problem solving that involves Elite management in decision making as necessary.
• Responsible for monitoring profitability as measured by loss ratio improvement.
• Determine policy terms including required premium level and risk management recommendations in respect of all policy lifecycle events. Accountable for the accuracy and completeness of all policy data.
• Accountable for quality assurance of policy data and information.
• Negotiate all appeals with Elite management regarding premium levels and policy plan provisions as necessary.
• Use creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
• Partner with subordinates to communicate with customers on underwriting issues including, but not limited to, decisions on cancellations, declinations, and exposure concerns.
• Partner with subordinates to identify patterns to resolve or improve issues.
• Promote the organisation’s product through customer networks and stay abreast of changes within the industry and at competitors.

Continuous improvement to ensure effective service

• Actively participate in continuous improvement by fully engaging in team meetings, generating suggestions, following appropriate procedures and continuous process improvement work principles, participating in problem solving activities, and utilising continuous improvement tools to support the work of the team.
• Manage the complaints process in close collaboration with Elite management.
• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key internal and external stakeholders.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

29 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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