Team Leader: Claims

138935

Closing date: 21 April 2025

To manage and lead a team of personal claims consultants to facilitate the processing of claims to drive a positive client experience.

1. Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
2. Minimise financial and reputational risk by ensuring accuracy of processing activities.
3. Contribute to department budget by providing input to operational forecast.
4. Minimise operational costs by managing cost effectively within budget.
5. Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
6. Reduce revenue leakage by optimising revenue collection processes.
7. Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
8. Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
9. Obtain and provide feedback by meeting with internal and external stakeholders.
10. Highlight risk by reporting exceptions.
11. Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
12. Ensure accuracy by implementing preventative and corrective activities.
13. Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
14. Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
15. Meet reporting requirements by compiling and contributing to reports.
16. Make and implement informed business decisions by analysing operational/business reports.
17. Optimise productivity by implementing capacity management principles.
18. Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
19. Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
20. Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
21. Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
22. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
23. Address issues raised in culture surveys by participating in the development and implementation of action plans.
24. Create a client service culture through various required interventions.
25. Achieve operational excellence by supporting the implementation of business optimisation improvements through team engagement.
26. Encourage team to generate innovative ideas and share knowledge.
27. Manage external stakeholder relationships with Re-Assurers.

1. Working with clients to solve client problems
2. Investigating and reviewing processes to improve client satisfaction
3. Communicating job requirements and performance standards to others
4. Conducting performance feedback meetings
5. Checking performance data to measure employee performance
6. Conducting performance appraisal interviews
7. Enforcing disciplinary actions against employees
8. Assuming a key leadership role
9. Recruiting and staffing
10. Managing business risks
11. Reporting must be precise and complete

1. NQF level 5 qualification- Short / Long Term Insurance
2. Medical Qualification (Physiotherapist, Occupational Therapist, Practicing Nurse / Nursing Sister)

1. Matric / Grade 12 / National Senior Certificate

1. 3 to 5 five years' experience in a Life insurance claims environment
2. 2 to 3 years management experience in technical Life claims management

1. Business administration and management
2. Client service management
3. Communication Strategies
4. Diversity management
5. Financial Accounting Principles
6. Governance, Risk and Controls
7. Operations planning
8. Principles of project management
9. Relevant regulatory knowledge
10. Service level agreements

1. Coaching
2. Customer Focus
3. Decision Making
4. Building talent
5. Influencing
6. Planning and Organizing

Please contact the Nedbank Recruiting Team at +27 860 555 566