Team Leader

Job Location : Gauteng, Johannesburg
Deadline : May 09, 2025

Sales & Business Development

• Set & communicate daily sales targets to everyone on the team including casuals.
• Focus the team on delivering excellent customer service.
• Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales.
• Grow customer database and communicate offers regularly.

Team Management

• Build a team environment through daily team meetings and providing regular feedback.
• Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards.
• Master the feedback process & provide monthly feedback to all team members.
• Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
• Ensure team members complete the Rookie Pack in the prescribed time frame.
• Manage the appraisal process for all team members.
• Manage the induction process.
• Complete rosters and adhere to the staffing template.
• Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning, etc.) through proactive and effective management.
• Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks.
• Complete OTB process weekly and order the relevant product to optimize stock levels.
• Maintain inventory at target levels for all categories & price points every week.
• Minimize shrinkage & maintain accurate stock records in the POS system.
• Run daily negative stock report and request relevant adjustments.
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.
• Ensure storeroom is maintained to Birkenstock standards.
• Run daily inventory reports.

Daily Operations

• Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety.
• Ensure visual merchandising of the stock and windows complies with Birkenstock standards.
• Open and close the store.
• Reconcile cash to end of day tender report and prepare banking.
• Bank takings.

Month End

• Prepare month end reports.

Individual Attributes :

• Retail management experience preferably at a national retail chain.
• Demonstrated ability to achieve sales budgets.
• Proven people management and leadership skills.
• Excels at coaching, driving and developing a team.