System Analyst

Centrax is seeking a System Analyst to bridge the gap between business needs and technical solutions, ensuring optimal use of Zoho One, Newgen Software, and custom software solutions. This role will be responsible for gathering business requirements, designing system workflows, supporting development, and ensuring seamless integration across platforms. The System Analyst plays a crucial role in aligning technology with Centrax’s fixed-risk pricing model, project phases, and client expectations.

Key Responsibilities:

1. Business & Requirements Analysis
   • Collaborate with stakeholders to understand business objectives and challenges.
   • Analyze existing workflows and processes within Zoho One, Newgen Software, and custom solutions to identify opportunities for improvement.
   • Document functional and technical specifications that translate business needs into actionable development tasks.
   • Work closely with finance teams to optimize Zoho Finance Suite processes and integrations.
   • Design scalable and efficient system workflows aligned with Centrax’s project phases— Discovery, Requirements Validation, and Delivery.
   • Ensure seamless integrations between Zoho One, Newgen Software, and third-party applications.
   • Develop system architecture blueprints for new implementations and upgrades.
   • Support pricing model development by defining system complexity and resource requirements.
   • Assist in optimizing custom software solutions for specific business needs.
   • Act as a liaison between business teams, developers, and project managers.
   • Ensure proposed digital solutions align with Centrax’s Growth & Solutions strategy.
   • Partner with the Digital Account Executive to assess and refine client requirements.
   • Assist in change management efforts, ensuring smooth adoption of system improvements.
2. Implementation, Testing & Support
   • Oversee User Acceptance Testing (UAT) to validate system performance and functionality.
   • Collaborate with the Senior Zoho Developers to implement system customizations and optimizations.
   • Provide user training and support for newly implemented digital solutions.
   • Troubleshoot Zoho One, Newgen Software, and custom software issues and work on continuous improvement initiatives.
   • Ensure compliance with data security regulations across all financial and business operations.
   • Monitor system performance, identify areas for enhancement, and recommend improvements.

Support Centrax’s digital transformation efforts, including potential mergers and global expansions.

Requirements:

• 5+ years of experience as a System Analyst or similar role.
• Strong expertise in Zoho One, Newgen Software, and SaaS platforms.
• Experience in business process analysis and technical documentation.
• Proven ability to design and implement system integrations and automation workflows.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Strong communication and stakeholder management abilities.
• Familiarity with fleet management, logistics, finance, or ERP solutions is a plus.

Preferred Qualifications:

• Certifications in Zoho One, Mendix, Newgen, or related platforms will be an advantage.
• Experience in software development lifecycle (SDLC) methodologies.
• Knowledge of project management tools and best practices.

Additional Requirements:

• Matric and diploma/degree in computer science, information systems, or a related field.
• 3-5 years’ experience administering an ERP system.
• Experience with ERP Systems advantageous.
• Experience in report writers, SQL, workflow, and UML modelling advantageous.
• Must have experience managing projects, setting up, and deployment of information systems.
• Experience in Microsoft 365 products and Business reporting Tools/Solutions will be advantageous.

Key Competencies:

• Computer Literate
• Excel
• ERP systems

Skills and Abilities:

• Have a good understanding of business processes and the documentation thereof.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.