Support Technicians

Junior: No previous work experience required.

Senior: At least 1 year’s solid support and industry related experience.

Job Description

Assisting customers with various services via email and telephonically. This is a great way of getting your foot in the door.

Prerequisites

1. Self motivated and self managing
2. Sound people skills and phone ethics
3. Comprehensive knowledge of Windows desktop environments
4. Good understanding of the Internet (DNS / FTP / Mail / IIS / HTTP / SSL etc.)
5. Ability to master new skills and concepts quickly

Optional Skills

1. Linux desktop and server skills
2. Apple Mac desktop skills
3. Basic coding knowledge (HTML / JavaScript / PHP / ASP / SQL)
4. Any networking or routing skills