Support Technician- Vredendal (Own vehicle essential)

Support Technician- Vredendal (Own vehicle essential)

Job Description

We are looking for a Support Technician (Vredendal - Own vehicle essential) who will be responsible for key accounts regarding product/service offerings, promotion, prices, and delivery. You may also assist regional sales managers at regional offices. Act as a liaison, provide product/service information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

1. Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
2. Maintain first-time fix rate and recall rate under the stipulated requirements.
3. Maintain customer relationships.

Internal Processes

1. Be productive based on the calls allocated to you.
2. Ensure compliance with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
3. Maintain and manage sufficient boot stock.
4. Complete administration within time frames as per policies.
5. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
6. Provide technical support, maintenance, and troubleshooting on retail machines and Automated Teller Machines (ATMs).

Human Capital

1. Complete your own training and development objectives as per agreed timelines in the personal development plan.
2. Ensure all policies and procedures are followed according to the company's requirements.

Job Requirements

Qualifications & Experience

1. Matric or other equivalent qualification preferable.
2. A + and N + Qualification Knowledge.
3. 2 years’ experience in maintaining equipment in an IT environment.
4. 1-2 years POS/Electro-Mechanical Skills/Experience from a Technical High School will be an advantage.

Skills

1. Computer literate in relevant operating systems.
2. Mechanical skills.
3. Electronic skills.
4. Soldering skills.
5. Fault-finding techniques.
6. MS Office proficiency.

Attitude/ Behaviour

1. Strong communication skills.
2. Perseverance.
3. Attention to detail.
4. Dedication to customers.
5. Flexibility.
6. Self-development.
7. Integrity.
8. Problem analysis.
9. Output oriented.

Education

National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)

Languages

English

About Us

Altron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that assist our customers to digitally transform.

Founded in 1965, Altron has a direct presence in South Africa, the Middle East, and Australia. In addition, the group’s strategic partnerships with leading international technology companies give it access to leading technology capabilities.

Most of the group’s revenue and headcount is derived from the local market in South Africa, where Altron is headquartered. The group’s primary focus is in providing innovative solutions across a range of verticals that have a meaningful impact on society by addressing challenges facing communities in South Africa and beyond.