Support Specialist - Johannesburg - Barclay Specialist Care Ltd

Support Specialist - Johannesburg - Barclay Specialist Care Ltd

Barclay Specialist Care Ltd Johannesburg

2 days ago

Description

Next-Generation Technical Support Specialist

About the Role

We are seeking a skilled technical support specialist to provide expert assistance to end-users for our Enterprise Resource Planning (ERP) system.

Key Responsibilities

• Troubleshoot complex issues with the ERP system and deliver effective solutions.
• Document all support requests and resolutions in a clear and concise manner.
• Evaluate and escalate problems as necessary, ensuring timely resolution and minimizing downtime.

Requirements

• Bachelor's degree in Information Technology or a related field.
• At least 3 years of experience in IT support, with a focus on ERP systems.
• Proven troubleshooting and communication skills, with the ability to explain technical concepts in a non-technical way.
• Familiarity with support ticketing systems and tools.