Support Engineer

Location: On-site, Johannesburg, South Africa

As a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and internal support team.

You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute to product improvement projects and ensuring prompt fault resolution. Additionally, you will actively contribute to projects aimed at improving business functionality and efficiency.

What your day will look like

• Provide first-level technical support in an IDE to locate any affected code and suggest solutions for a more senior team member’s review, feedback, and approval.
• Communicate effectively with internal team members, keeping them informed of issue resolutions and task updates.
• As time permits, you will work on operational projects in our engineering backlog.

What we are looking for

• Proven experience in providing technical support for software products.
• Root Cause analysis, information design, system evaluation skills.
• Strong problem-solving skills and the ability to address technical issues in a timely manner.
• Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP is a plus.
• Familiarity with software concepts and protocols.
• Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
• Good communication skills, both written and verbal with proficiency in spoken English.
• Ability to collaborate effectively within a team and across different departments.
• Customer-centric mindset with a focus on delivering high-quality service.
• Adaptability and willingness to learn new technologies as required.

About OTTera

OTTera, a distinguished white label OTT service provider, with its headquarters in Los Angeles, draws upon a rich 14-year legacy of experience. We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide.

At OTTera, we are actively seeking enthusiastic individuals to join our dynamic team. We welcome those who are passionate about contributing fresh perspectives, enhancing our capabilities to execute ongoing projects, and embracing the ever-changing challenges of our industry.

Culture

We pride ourselves on diversity and working with a worldwide team of people from different backgrounds. We have a very collaborative engineering team — we have formal standups twice a week, but also frequent informal standups and rubber-duck sessions to help chat through those sticky little issues we all run into. This is a fast-paced, dynamic environment — there are a lot of moving parts and a lot of different initiatives going on at once. Looking for folks that are organized, flexible, able to self-direct, ask the necessary questions, and help us keep building this amazing rocket as we’re flying it!