Support Developer

Responsibilities include:

• Investigate and resolve software bugs reported by clients or internal teams.
• Analyze error logs, database records, and application behavior to diagnose issues.
• Apply patches or small code changes to fix defects.
• Respond to client inquiries regarding software functionality and errors.
• Provide technical assistance and troubleshooting guidance.
• Document common issues and solutions for future reference.
• Implement and test code changes for bug fixes and minor enhancements.
• Ensure that updates are properly deployed without disrupting operations.
• Collaborate with development teams on larger feature rollouts when needed.
• Identify whether an issue is caused by a system bug or user error.
• Guide users on proper system usage and best practices.
• Provide feedback to clients to reduce repeat errors and improve efficiency.
• Work with developers, QA teams, and business analysts to improve system stability.
• Document findings and contribute to internal knowledge bases.
• Suggest workflow optimizations to reduce common support issues.
• Take full responsibility for completing the required task in the given time.
• Produce good quality code and comment code properly.

Required qualifications include:

• Capable of problem-solving independently.
• Good understanding of data integrity and security best practices.
• Relevant tertiary qualification in Information Technology or Computer Science.
• At least 3 - 5 years of relevant experience as a full stack software developer using technologies such as Delphi/ C# / SQL / RESTful Web API.
• Exposure to the full software development lifecycle.
• A deep understanding of relational database concepts and proficiency in writing complex SQL queries.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Delivering on requirements on-time and to specification with a high level of quality.
• Ability to work calmly and methodically when under pressure.
• Keen knowledge seeker who shares acquired knowledge across teams.

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.