Supply Chain Management : Officer

Job title: Surveillance Monitoring Officer (Pretoria)

Job Location: Gauteng, Pretoria
Deadline: April 25, 2025

Key Performance Areas

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports/punter scans on all gaming areas as per unit specific schedule.
• Conduct system checks, alarm conditions, and interfaces.
• Record and report on faulty equipment.
• Issue and check playing cards, where required, and other gaming related equipment as per SOP.
• Identifies, monitors, and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function.
• Proactively monitor high-risk areas and emergency response as per set out procedures.
• Reviews all video footage and other documentation/reports relating to incidents, queries, and variances.
• Investigates all variances reported to the Surveillance Department.
• Reporting & Administration:
• Reports or escalates findings of the review and investigations.
• Record and retain evidence to be used for further processes according to standards.
• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations.

Skills and Knowledge

• Problem Solving
• Analytical skills
• Checking
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information.