Store Manager Mr Price Cellular Talent Pool (Gauteng)

Primary Purpose: To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

Detailed Responsibilities:

1. Quote accurately and timeously keeping in mind our strategic goals.
2. Strategic planning for group programs constantly adding value.
3. Working on all group requests, including MICE, multigenerational family groups, buy-in groups, and high net worth requests.
4. Confirmed bookings in accordance with company procedures.
5. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
6. Continuous communication and excellent service delivery at all times.
7. Build relationships with agents based on trust and support, knowing their business trends and guests' needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
8. Keep agents' booking information updated in the ARM.
9. Keep updated with all Wilderness and 3rd party product.
10. Keep apprised of company policies, procedures and system updates.

Candidate Profile:

Qualification: Matric certificate – with Maths. Tertiary certificate in Travel & Tourism / hospitality.

Experience: 8-10 years' experience at a Senior level. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Working knowledge of TourPlan and WISH or similar booking / operating system. General product knowledge on Southern & East Africa. Onsite operational experience with incentive and specialist groups in Southern and East Africa. Logistical and group management experience. Personal and work travel experience in Southern and East Africa. Problem solver and good with guest face-to-face interaction onsite. Excellent attention to detail.

Personal Abilities: Creative, organised, and good communication skills. Ability to work under pressure with high accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good follow-up and follow-through skills. Consistent approach to quality of output, service and result-oriented. Good administrator and professional in all dealings. Dedicated to customer satisfaction and wanting to 'go the extra mile.' Self-starter with high energy levels.

Interests: A passion for wildlife and a commitment to sustainability and conservation and can relate personally to 'Our journeys change lives.'