Store Manager

Dis-Chem Pharmacies has an opportunity available for a Store Manager for their Newcastle Mall new store. Be responsible for the overall store profitability. Ensure compliance with the brand values of the company in all aspects in store.

Minimum Requirements:

Essential:

• Grade 12/ Matric
• Minimum of 5 years’ Retail Store Management experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
• Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos

Job Description:

• Assist with the Budget preparation and maintenance within the store.
• Allocating store funds and defining financial objectives.
• Maintaining statistical and financial records.
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site.
• Optimise the store's profitability.
• Participate in daily operational and sales activities to achieve customer service and business growth objectives.
• Oversee pricing and stock control.
• Ensure all expense related items are controlled and managed within budget.
• Ensure all expense related stock is adjusted to the correct GL accounts on a monthly basis.
• Ensure the ordering and monitoring of expense related items within the store.
• Total management of store inventory, including but not limited to planning, implementation, investigation and reporting on all store inventory counts.
• Manage and ensure the daily ordering of stock and maintain correct stock levels.
• Oversee the preparation, coordination and management of stock takes on a Bi-annual basis.
• Oversee the management of store shrinkage, stock flow to the floor and consumables expense within store targets.
• Analyse and interpret trends to facilitate planning.
• Oversee the investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors.
• Investigate and verify manual purchases processed against the business unit.
• Minimise, investigate, correct, and report on business unit negative stock on hand.
• Minimise, investigate, and report on business unit dormant stock.
• Analyse dormant stock reports for heads of department to investigate and rectify.
• Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
• Daily management of out-of-stock, to ensure maximum stock on the shelves.
• Manage goods in transit as directed by standard operating procedures.
• Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG.
• Work closely with all heads of departments to ensure targets are met.
• Ensure promotions are effectively executed.
• Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures.
• Propose innovative ideas to senior management to increase market share.
• Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability.
• Take personal responsibility to ensure that all merchandisers adhere to Dis-Chem Merchandising standards.
• Ensure that promotional stock and displays are planned, implemented, and maintained at least 24 hours before promotions break.
• Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards.
• Approve promotional materials and displays.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image.
• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
• Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
• Ensure balancing of floats and manage all store float discrepancies.
• Review the reconciliation of daily takings to turnover to ensure it balances.
• Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence to company internal control procedures.
• Ensure the accuracy and completeness of branch transactions.
• Manage cashier service levels and cashier productivity rates.
• Control overtime and casual spend.
• Sign off and investigation of run ends daily.
• Follow cash collections procedures as detailed in the standard operating procedures.
• Manage price overrides to ensure it is kept to a minimum.
• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures.
• Resolve customer problems in a timely manner.
• Address customer and employee satisfaction issues promptly and in person.
• Develop professional relationships with all customer contacts.
• Ensure high levels of customer satisfaction through excellent service.
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures.
• Ensure that the customer request system is operational and actioned daily.
• Ensure the accurate manual processing of points to customer accounts.
• Report and encourage new loyalty signups continuously.
• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
• Manage store personnel including guiding and supporting them with training, mentoring and development.
• Monitor, evaluate, and coach performance; staffing, scheduling, prioritising and delegating tasks.
• Ensure that employees receive planned training and request feedback from employees who attended training.
• Manage the performance management process and ensure that personal development plans are adhered to.
• Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management.
• Ensure the implementation and execution of the company’s performance management system, as directed by company policy.
• Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
• Equip and grow employees and junior management into more senior positions.
• Effectively convey knowledge to your team.

Competencies

Essential:

• Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
• Strong command of the English language
• Basic financial skills - GP, mark-up, VAT, etc.
• Effective interaction with suppliers, management, reps and staff
• Strong analytical skills and time management
• Strong interpersonal and communication skills
• Basic computer skills (Word, Excel, PowerPoint and Outlook)
• Numerical skills.
• SAP, UNISOLV & SuccessFactors.

Advantageous:

• Basic IR and management training
• Basic accounting knowledge
• Portrayal of leadership

Special conditions of employment:

• Willing and able to work retail hours
• Local travelling – valid driver’s license and own reliable transport
• South African Citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.