Store Manager

Description:

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements:

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid drivers licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Responsibilities:

• Strategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.
• Grow and Protect Market Share: Grow transactions, sales and market share in store as defined in the budget; Achieve sales budgets and growth objectives; Manage and promote the customer loyalty programmes and 3rd party credit; Develop action plans to protect the markets where competitors are entering the markets; Ensure Store Business plans are implemented and updated when required.
• Customer Service: Manage the implementation and monitoring of the Customer Service strategy in the store; Ensure an effective Delivery Service is maintained within the store as per company policy; Grow and maintain VIC and charge card client base; Recommend Range improvements to suit the market.
• Asset Control: Manage and control shrinkage within the Store as per policy; Protect Assets (Cash, Stock and Fixed); Manage Debtors within the Store; Analyze security requirements and recommend changes in the Store; Ensure physical security measures in the store are implemented and maintained.
• Business Trade Licenses: Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable.
• Human Resource Management: Manage manpower requirements in line with the Company and Division strategy; Ensure Succession Planning & Career pathing is in place within the store; Ensure open communication / relations with the Store Employee Forum and staff; Ensure training & Development is in place for the store; Manage Employee Relations within the store.
• Maintaining Store Standards: Conduct daily floor walks; Ensure implementation of agreed Action Plans (PIP’s) where necessary; Monitor adherence of Company standard compliance in the Store; Ensure maintenance of housekeeping standards; Ensure merchandising policies and standards are adhered to; Ensure ready for business is implemented within the stores; Ensure lighting, store and racking is maintained in good condition.
• Stock Management: Ensure stock is ordered and received as per policy; Ensure that damage stock is cleared as per policy; Implement Obsolete / deranged stock action plans as per policy; Manage the slow moving stock as per policy; Implement excess stock action plans as per policy.
• Store Safety (OHSA) Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation; Ensure all required checklists are completed; Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation; Investigate, report and manage OHSA Incidents.
• Expense Management: Manage the Store to the Financial Model and benchmarks; Maintenance of expenses in line with budget within the store.
• Insurance Claims Administration: Report all incidents to the relevant insurer; Liaison with relevant insurer on the claim particulars and validity of the claim; Submission of documentation to the relevant insurer.
• Management of CB Way: Implement and maintain controls and disciplines as per the CB Way.
• Lead with Vision: Establishes a clear and compelling outcomes for area of responsibility; Develops appropriate action plans in order to achieve established outcomes; Ensures that employees understand their role towards the achievement of the department’s outcomes; Motivates employees to achieve the established outcomes; Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department’s outcomes.
• Provide Direction: Develops operational plans to enable the achievement of set objectives; Ensures adherence to policies and procedures within area of responsibility; Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values.
• Drive for Results: Constantly looks for and acts on opportunities to improve department performance; Works to exceed goals set by others; Develops stretching goals for self and department, working consistently and tenaciously to meet these; Implements clear control mechanisms to measure results against department performance objectives; Identifies barriers to performance and persists in overcoming them; Assists team members in achieving their goals; Proactively anticipates and acts on trends and evolving needs.
• Think Strategically: Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information; Prepares contingency plans for identified problems and situations that might occur; Proactively takes considered action to ensure that a current problem which could be ignored in the short term does not escalate.
• Solve Problems: Proactively identifies problems and seeks root cause; Analyses information objectively and thoroughly and identifies gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems; Develops and implements appropriate action plans breaking complex tasks into manageable parts.
• Make Decisions: Makes decisions within framework of company policies and within set time lines; Makes decisions giving due consideration to consequences of the decision made in area of responsibility; Implements decisions made in line with agreed processes and policies; Stands by own beliefs and decisions with self confidence.
• Plan: Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility; Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource-availability and the external environment.
• Empower: Mentors and coaches subordinates in department by devoting significant time to provision of one-on-one coaching and support to others; Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals; Delegates to individuals at the appropriate level.
• Manage Performance: Follows through on commitments made and delivers on them to achieve set objectives and targets; Takes accountability for own and or subordinates actions and implements corrective action where required; Defines clear and stretching department goals and standards in line with strategic initiatives and objectives; Implements and manages appropriate control mechanisms to ensure department objectives are achieved; Uses appropriate behavioural skills to resolve operational performance problems; Acts as a role model and motivates others to achieve the highest standards of quality and efficiency; Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implements appropriate development plans.
• Handle Pressure: Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures; Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations; Calms others who are expressing frustration or anger.
• Innovate: Generate unique alternatives, options or solutions to problems.
• Manage Change: Manages planned changes that may be brought about as a result of internal and or external circumstances; Ensures that the department responds to the changing environment and stakeholders needs and expectations.
• Influence: Persuades, convinces and influences others towards point of view as leader of the department by being aware of self, others and context; Displays appropriate, written presentation and oral communication aligned to audience requirements; Projects credibility and confidence even when faced with obstacles.
• Assert Authority: Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced; Asserts self during interpersonal situations; Maintains and projects confidence, even in adverse circumstances; Makes a positive personal impact that is clear and concise for the audience; Facilitates open, direct two-way communication; Expresses disagreement with peers or more senior colleagues, tactfully and appropriately.
• Collaborate: Recognises conflict among team members and deals with it effectively; Identifies and improves communication to bring conflict within the team into the open and facilitate resolution; Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.
• Communicate: Assesses the needs of audience in order to deliver appropriate message and content; Applies communication strategies to ensure inputs from role players are discussed and acted upon; Actively shares information and ideas, and encourages others to share their views and concerns; Recognises and proactively deals with situations with potential for miscommunication leading to damaged relationships.