Sr. Field Service Engineer – South Africa

Service Operations Department is looking for a Field Service Engineer to be located in Cape Town, South Africa. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets!

The position will be responsible for the preventive maintenance, repair, fault diagnosis and on-site servicing of Alfa Laval equipment on board ships and land-based installations, namely decanters, separators, and plate heat exchangers. The Service Engineer will be required to work across the region & internationally - envisaged travel will be 2-3 weeks per month.

Key Responsibilities & Objectives

• Commissioning and troubleshooting high-speed separators, fresh water makers, and heat exchangers on board ships.
• Troubleshooting of electrical / PLC controls (EPC controls, 2 touch, basic & plus controls) associated with Alfa Laval equipment.
• Decanters used in food / wastewater applications.
• Executing audits and maintenance activities related to service agreements.
• Training customer crew on the operation of Alfa Laval equipment.
• Preparation of service / audit reports with technical recommendations.
• Safety-conscious “think – act – behave attitude.”
• Ad hoc participation in service projects.

We are looking for candidates with strong problem-solving skills who work in a structured and quality-conscious manner to provide our customers with a high level of service. It is important that you are flexible, independent, robust, and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.

Workplace & Hierarchy

The position is located in Johannesburg, South Africa, and the work area is mainly focused on the installed base across South & East Africa. The position will report to the Field Service Team Manager located in Johannesburg.

Candidate Profile

• A self-starter who is hardworking.
• Customer-centric approach.
• Ability to work well both within the team and independently.
• Ability to work well as part of a regional team within a matrix organization.
• Ability to multitask, work to deadlines, people-oriented & thrive in a multicultural environment.
• Ability to prepare high-quality technical reports.
• Dynamic, persistent, reliable, and goal-oriented.
• Willingness to travel and work across the region on field service jobs whenever needed.
• An engineering graduate, preferably in marine / mechanical or relevant technical educational background.
• Minimum 4-6 years of experience in high-speed and rotating equipment used in industries.
• Application knowledge in food and wastewater is an added advantage.
• Strong skills in working with electrical, PLC, and controls.
• Strong communication skills in English (spoken and written) are essential, along with an understanding of Microsoft Office products.