Specialist Standard Operating Procedures

JOB PROFILE

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JOB TITLE: Specialist: Standard Operating Procedure

DURATION: Twelve (12) Months Contract

REPORTING TO: Manager: Business Process Management

JOB GRADE: C4 Minimum Midpoint

TOTAL CTC: R455 488 - R535 868

NO. OF INCUMBENTS: 1

DIVISION: Strategy and Information Management

LOCATION: National Office

MAIN PURPOSE OF THE JOB:

To design, model, execute, optimize and maintain organization-wide standard operating procedures and business processes to ensure consistent and effective service delivery across all Seda delivery networks.

KEY PERFORMANCE AREAS:

1. Gather and analyse key business activities, associated risks and operational requirements.
2. Document and maintain organization-wide standard operating procedures and business rules to support business operations.
3. Facilitate Standard Operating Procedures (SOPs) and business rules review sessions periodically.
4. Implement identified SOP changes and publish them on organisational platforms.
5. Implement identified process and standard operating procedures improvement initiatives.
6. Conduct Standard Operating Procedures and process capacity building initiatives.

REQUIRED MINIMUM EDUCATION:

1. Matric (NQF Level 4) plus National Diploma (NQF Level 6) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management.
2. Bachelor’s Degree (NQF Level 7) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management as added advantage.

REQUIRED WORK EXPERIENCE:

1. 4-6 years’ experience in process mapping and reengineering.
2. Knowledge and experience in documenting business rules, standard operating procedures.
3. Knowledge and understanding of business system development.
4. Knowledge and experience in business process management strategies and frameworks.
5. Experience in workshop facilitation and stakeholder engagement.
6. High level experience in Business Process Management Suites, MS Office, MS Visio and Standard Operating Procedures software packages.
7. Knowledge and experience in using Unified Modelling Language (UML) tools to visualize the design of processes and systems.

CRITICAL COMPETENCIES:

1. Analytical
2. Problem Solving and Decision Making
3. Business Acumen
4. Planning and Organising
5. Monitoring & Evaluation

NB: It is the organisation’s intention to promote equity and representivity in terms of race, gender and people living with disabilities as per the set numerical targets contained in the organizational Employment Equity Plan (EE Plan). To ensure compliance and successful implementation of the EE Plan, all applicants should indicate their race, gender and disability status in their curriculum vitae (CV). White Males and African Males are encouraged to apply for this position.

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.

To apply, please send your CV to: recruitmentcsio@seda.org.za

Please state the position you are applying for in the subject line.

Closing Date: 7 December 2020