Specialist Software Asset Management

Minimum Requirements:

1. Matric (Grade 12)
2. Relevant Information Technology Bachelor`s Degrees and/or Diplomas
3. CSAM / IAITAM or recognized related Software Asset Management Certification
4. ITIL Certification and firm understanding and practice experience with ITIL best practices
5. 5+ Years experience as a Software License Management specialist
6. Solid experience with IT Service Management and Software Asset Management processes and platforms
7. Solid experience with SaaS License Management
8. Solid experience with Enterprise Technology infrastructure and platforms
9. Solid experience using Flexera One Suite of products
10. Solid experience interpreting complex licensing terms and conditions.
11. Solid experience with Software Asset Management Audits, Risk and Governance frameworks
12. Solid experience with the following Publishers: SAP, Microsoft, VMware, Adobe, Oracle, RedHat, IBM, Symantec, Veritas
13. Solid experience with SaaS, Amazon, Google, Azure, and experience with other cloud technologies
14. Experience with SCCM, Intune, JAMF, and ServiceNow tools and data
15. Experience using procurement tools, such as SAP and Coupa

Responsibilities:

1. Accountable: Manage software across Software Asset Management Lifecycle
2. Utilise your software licensing expertise by tracking, ensuring compliance, cost savings, risk mitigation, key metrics reporting, administrative efficiency and optimal use of software licenses, and overall efficiency of the Software Asset lifecycle management people, processes and technology
3. Drive maximum value from our license agreements for Cloud, Server and End User Computing Software, while delivering a seamless experience for our users with daily and strategic management and control of the software portfolio to optimize the value, cost, and risk of software.
4. Manage, track, update and optimize the group’s software assets across all the platforms in scope, such as AWS, Azure, Windows, Unix, AIX, Linux, and other environments.
5. Manage and maintain Software Publishers and the corresponding data around it by ensuring complete, accurate, and current software and hardware asset inventory on the Flexera Software Asset Management toolset and ensuring it is aligned with the configuration management database (CMDB).
6. Accountable: Software Compliance and Audit readiness
7. Prepare the organization for or participate in a software audit with accurate ownership information to realize cost benefits, avoid unneeded software purchases, avoid penalties incurred from non-compliance and unused software licenses.
8. Ensure that Software licenses are reconciled and compliance exceptions regarding software usage and license agreements are reported and managed to ensure full compliance with terms and conditions of all software licensing documents and agreements.
9. Develop, implement and maintain a remediation plan for licenses out of compliance or unauthorized for use within the organization.
10. Engage with stakeholders and business owners as required as per the Software Asset Management framework, standard, policies, processes, procedures and risk and governance frameworks.
11. Identify and execute cost-saving opportunities through software re-harvesting and license optimization, in conjunction with Product and Business owners.
12. Identify risks, savings opportunities and optimizations for renewals, and license harvesting potential.
13. Accountable: Software Asset Management Inventory and Platform
14. Manage and maintain the accuracy and health of the software and hardware inventory in Flexera and related software management tools.
15. Maintain and optimise Flexera Software Asset Management tools and infrastructure in use in the organization.
16. Promote and enable automation and integration between platforms and systems to support a sustainable software asset management environment.
17. Accountable: Management Information
18. Ensure compliance, accuracy, completeness, and creating processes, metrics, and reporting to support license positions.
19. Identify, define, measure, report and improve key indicators for in-scope publisher/title(s).
20. Create Software License Management and related Reports / Dashboards and drive automation.
21. Accountable: Governance, Risk, Compliance
22. Apply the group risk, governance, compliance, regulatory frameworks, and standards, including SAM policies, standards, processes, and risks.
23. Audit and monitor software asset management group and internal controls (governance).
24. Provide inputs and reporting requirements or coordinate relevant processes for all internal/external risk, regulatory, compliance, and governance-related processes for managed services provisioning across the estate.
25. Implement and maintain knowledge management and data management processes for the successful governance of software asset management activities.
26. Implement and maintain relevant, accurate and timely governance, risk, and compliance information.
27. Accountability: People
28. Proactively and effectively collaborate and drive collaboration across teams where it makes sense (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area, etc.).
29. Apply collaboration skills in business reviews and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion.
30. Contribute to high-performance team environment and culture as a high performing member of a self-directed team aligned agile working environment.
31. Leverage coaching techniques in all team/service provider related activity to drive a higher quality ITAM service.
32. Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve ITAM service delivery.
33. Participate in peer reviews, problem-solving within and across the broader team.