Specialist: Forensic Investigator

Vodacom Johannesburg, Gauteng, South Africa

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024

Role Purpose/Business Unit
To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.

Internal Investigations

Your responsibilities will include:

• Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.)
• Conduct proper investigation of all cases booked out on the Case Management system and that such investigations are done in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.)
• Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements.
• Liaison with all Vodacom staff and clients.
• Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required.
• Ensure proper filing of all records in accordance with policy, legislation and business procedure.

External

• Responsible for the proper investigation of all cases booked out on the Case Management system and that such investigations are done in accordance with Vodacom policies and procedures.
• Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements.
• Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner.
• Assist with police operations where necessary and ensure the arrests of identified suspects.
• Dealer investigation.
• Liaison with all Regional Vodacom clients, external complainants, SAPS, etc.

Provide Support

• Internal and external client support and guidance related to various matters and queries (Whistle blowing, external and internal customers, e.g. Dealers, auditing, forensics, HR, business.)
• Internal departmental and team support.

The Ideal Candidate For This Role Will Have

• Relevant 3 year Degree/Diploma.
• 3-5 years relevant experience is essential.

Job Knowledge

• Knowledge of Vodacom systems including Analyst Notebook will be advantageous.
• Policies and procedures, best/recommended practices and internal processes.
• Corporate Environment.
• Legislation.
• Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s.

Job-Related Skills

• Investigation Skills.
• Conflict Management.
• Risk Assessment.
• Interpersonal Skills.
• Report writing.
• Communication.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages.
• Retirement funds, risk benefits, and medical aid benefits.
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

Closing date for Applications: 17 February 2025.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Telecommunications