Business unit, Department, Reporting Business Unit: Converged Communications Department, Network Solutions. Position reports to: Manager Network Service Operations. Job grade / level: S5.
Core Description: Responsible for project coordination regarding systems analysis, design programming, and the delivery and implementation of live systems.
Applies expertise on technology specific to the Internet sphere, working on a number of projects with clients concurrently.
Implements high-level systems and applications.
Deploys communication solutions or customer-specific solutions to meet business and strategic objectives.
Key Deliverables / Primary Functions:
- Function as a subject matter expert on Internet technology, providing high-level support, formulating solutions, assisting with the implementation of quality/productivity systems, and compiling and distributing reports.
- Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development of Internet products and services.
- Conduct business analysis and business continuity planning.
- Engage in consultation with team members.
- Manage technical product development in terms of project definition, compilation of project plans, and statements of work.
- Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring, and completion.
- Monitor emerging technologies and provide insights and advice in this regard.
- Design systems within areas of expertise.
- Conduct service delivery planning and control.
Core Functional Skills & Capabilities:
- Infrastructure Development & Support
- Process Orientation
- Continuous Delivery (CD)
- Customer Orientation
- Problem Management
- Service and System Integration
Core Behavioural Competencies:
- Job Match
- Adapting & Responding to Change
- Delivering Results & Meeting Customer Expectations
- Deciding & Initiating Action
- Working with People
- Persuading and Influencing
- Creating & Innovating
Minimum Qualifications:
- NQF 6: 3-year Degree/Diploma/National Diploma in Engineering or Telecommunication OR NQF 4: Grade 12
Additional Education - Preferred / Advantage:
- NQF 7: 3-year Bachelor's Degree
Experience:
- 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience.
Certifications:
Professional Memberships:
Level of Engagement & Span of Control:
- Span of Control: 0-1
- Level of Engagement: Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition:
- Ability to work extended/long hours as and when required
- Valid Driver's license
Workplace / Physical Requirements:
- Hybrid Remote Worker
- Billable Revenue Generating