Spa Service Expert (Spa Receptionist)

POSITION SUMMARY

Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences offer the promise of treatments that are both unique and luxurious creating the perfect symmetry of luxury and well-being. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.

Function

Join our amazing team and create and deliver unforgettable and memorable Spa experiences. We are recruiting for Professional, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Spa Management, the successful candidates will be required to manage the front desk/reception area. Upsell and offer guests a wide range of Beauty, Body, Skin Therapy and treatments, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

1. Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
2. At least 2 years’ experience in a frontline similar role i.e Receptionist within a hospitality environment
3. Professional telephone, communication and email etiquette
4. People centric with a strong focus on the Guest experience
5. Well-groomed appearance as per company standards
6. Professional Disposition
7. Strong planning and administrative and organizing skills
8. Proficient in MS Office (Word, Excel, Outlook)
9. Working knowledge of Spa booking systems advantageous
10. Problem solving, decision making and conflict resolutions skills
11. Ability to work within a pressurized environment
12. Ability to use Initiative and be proactive and self-driven
13. Ability to work without supervision and within a team
14. Attention to detail pertaining to area of responsibility
15. Required to work rostered shifts and irregular hours as per operational requirements
16. Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
17. Enclose a latest photo of yourself

Key Responsibilities

1. Adherence to health and safety as well as COVID protocols within the work environment and at work stations
2. Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
3. Adherence to Spa opening and closing procedures
4. Ensure the front desk environment is kept neat and tidy at all times
5. Oversee arrival and departure of guests, and access control
6. Ensure that the standards of service excellence and guest satisfaction are maintained.
7. Maintain a float and make a deposit and accurate report of receipts daily
8. Control of cash and daily reconciliations
9. Effectively maintain the booking system
10. Assist with Stock checks as and when required
11. Report professional stock par levels timeously
12. Manage stock levels and administer utilization thereof
13. Liaison with housekeeping team with regards to Spa amenities as required
14. Initiate and place amenities orders as and when required
15. Complete required administrative tasks
16. Assist with efficient booking/upselling
17. Maintain a neat, clean and well-groomed appearance as per company standards
18. Maintain strict hygiene standards as set out by management
19. Ensure workstations are kept neat and tidy before and after treatments
20. Perform other duties as and when required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.