South Africa-Customer Service Agent

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you ready to bring your problem-solving skills and customer-focused energy to a role that makes a difference? At Hinduja Global Solutions (HGS), we are looking for a Customer Service and Sales Agent to join our on-site team in Woodstock, Cape Town. In this role, you will handle customer queries via inbound calls and emails, providing personalised solutions, troubleshooting issues, and offering tailored recommendations. You will play a vital role in delivering exceptional service experiences and ensuring every interaction leaves a lasting positive impression. As a trusted expert, you will confidently assist customers with their inquiries, upsell services to meet their needs, and document interactions with accuracy. You will thrive in a supportive, fast-paced environment where your ability to build rapport and solve problems will be key to your success. This is an opportunity to be part of a collaborative team that values your input and encourages professional growth.

Please note: You must be based in Cape Town, South Africa, for this on-site opportunity.

Benefits of Working

• Competitive salary
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Flexible Schedule Options
• Career advancement in a fast-growing organization
• People-focused environment where you’ll make lifetime connections and friendships

Looking For JD

We are seeking individuals who are passionate about delivering outstanding customer experiences. You should have a natural ability to connect with people, communicate clearly, and demonstrate active listening skills to understand and resolve customer needs effectively. The ideal candidate will have experience in a contact centre or a customer-facing role and a proven track record of providing excellent service. Whether you come from hospitality, retail, or any other service-driven industry, your ability to troubleshoot, think on your feet, and take ownership of queries will set you apart.

You should be confident navigating multiple systems and comfortable working in a technology-driven environment. Adaptability, a positive attitude towards feedback, and the drive to meet targets are essential. Since this is an on-site role, you must be based in Cape Town and willing to work in our Woodstock office.

Requirements JD

• Demonstrated (at least 1 year) of contact centre or customer-facing experience.
• Exceptional communication and active listening skills.
• Capable of handling challenging interactions with patience and composure in a fast-paced 24/7 environment.
• Comfortable with technology and navigating multiple systems.
• Adaptable, results-driven, and adept at taking ownership to ensure first-class customer service to all clients.
• Must be located in Cape Town, as this is an on-site role.

As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.