Solar O&M Technician

As the Solar O&M Technician, you will be responsible for providing technical support, managing operations and maintenance (O&M) services, and ensuring efficient solar installations and customer satisfaction.

Your key responsibilities will include:

1. Technical Support and Product Management
   • Monitor and review system performance data to identify areas for improvement.
   • Prepare performance reports and recommend system upgrades or enhancements.
   • Provide troubleshooting support for complex issues and escalate when necessary.
   • Develop standard operating procedures (SOPs) and training materials to ensure smooth technical processes.
   • Conduct market research to identify opportunities for product improvements and collaborate with R&D for product enhancements.
   • Manage the lifecycle of solar products, ensuring timely updates and rollouts.
2. Customer Service
   • Respond promptly and professionally to customer inquiries and concerns.
   • Proactively follow up with clients to ensure high levels of satisfaction.
   • Log, track, and resolve customer complaints or service issues, implementing corrective actions where necessary.
   • Gather and analyze customer feedback, preparing satisfaction reports and identifying areas for improvement.
3. O&M Scheduling & Implementation
   • Develop and coordinate detailed schedules for regular maintenance tasks.
   • Oversee the execution of preventive and corrective maintenance to ensure adherence to schedules.
   • Ensure that necessary tools and equipment are available for maintenance tasks.
   • Monitor progress and keep stakeholders updated on task completion.
4. Maintenance
   • Develop and manage maintenance project plans and timelines.
   • Coordinate with procurement teams to ensure material availability for maintenance tasks.
   • Prepare completion reports and ensure all maintenance documentation is up to date.
   • Implement quality assurance processes to ensure high-quality maintenance outcomes.

What We Are Looking For:

Qualifications:

1. Experience: Minimum: 3 years of experience in Solar Operations and Maintenance (O&M). Advantageous: 5 years of proven experience in Solar O&M or a related field.
2. Technical Skills: Strong understanding of solar system performance monitoring and troubleshooting. Familiarity with standard operating procedures and technical processes. Experience with customer service and feedback collection in a technical field. Knowledge of scheduling, implementing, and overseeing maintenance tasks.
3. Behavioral Skills: Strong problem-solving skills and the ability to work independently. Excellent communication and interpersonal skills to liaise with customers and internal teams. Detail-oriented with the ability to manage multiple tasks and projects simultaneously. Proactive in identifying areas for improvement and implementing corrective actions. Strong organizational and time management skills.

Additional Information:

Work Environment: The role may require occasional travel to customer sites and working with a variety of equipment.

Important Contacts: You will collaborate with customers, team members, procurement, and the R&D department to ensure product enhancements and timely service delivery.

If you are a skilled Solar O&M Technician with a passion for sustainability and customer service, this is a great opportunity to join a dynamic team.

Apply today and contribute to the growing solar industry!