Social Media Community Manager

Position Summary

The Community Manager will be responsible for managing and overseeing all social media accounts, ensuring brand consistency, and maintaining regular posting schedules. This role involves engaging with the community, including responding to comments and direct messages, to build a positive and interactive environment. The Community Manager will work closely with the Social Media Manager to implement strategies that keep the company's social media efforts fresh and effective.

Key Responsibilities

1. Manage and oversee all social media accounts (LinkedIn, TikTok, etc.), ensuring consistent brand messaging and adherence to posting schedules.
2. Engage with the online community by responding to comments and direct messages in a timely and professional manner.
3. Foster a positive community environment, encouraging brand interaction and loyalty.
4. Develop and leverage relationships with key stakeholders (influencers), maintaining a strong working relationship to maximize opportunities on behalf of our client.
5. Oversee that all partners (influencers) deliver in full on the agreed terms and deliverables within their contracts.
6. Develop and implement a best-in-class community strategy, including end-to-end delivery of various community activations that allow connecting with the community on a meaningful level and leveraging them to grow the brand further.
7. Monitor social media channels to stay up to date with the latest trends, tools, and best practices, and implement these insights to enhance the company's social media strategies.
8. Utilize data-driven insights to inform community strategy and optimize engagement and acquisition.
9. Keep an ear to the ground and identify new & relevant opportunities that will help to elevate the community’s experience and support business growth.
10. Collaborate with the Social Media Manager to develop and execute community engagement strategies.
11. Organize and manage virtual events to engage with the community and promote the brand.
12. Analyze community engagement metrics and provide regular reports to the marketing team.

Qualifications

1. Minimum of 2 years of experience in community management or social media management roles.
2. Proven experience managing communities on social media platforms, particularly LinkedIn and TikTok.
3. Strong understanding of social media trends, tools, and best practices.
4. Excellent communication and interpersonal skills.
5. Ability to work collaboratively within a team and independently.
6. Experience managing virtual events is highly desirable.
7. Strong organizational and multitasking skills.
8. Creative thinker with a passion for engaging and growing online communities.
9. Get-up-and-go attitude - adaptable and thrives in dynamic, fast-paced environments where you can get stuck in, think outside the box, and leverage emerging trends in popular culture.
10. Metric-driven and able to utilize data-driven insights to inform community strategies, optimizing engagement and acquisition.
11. People person who loves to build meaningful relationships, with excellent interpersonal and communication skills (both verbal and written).
12. Incredible community-centric mentality, coupled with high levels of empathy.
13. Excellent command of the English language, with the ability to write engaging copy that resonates with our client's community.

What We Offer

1. Competitive Salary: A highly attractive compensation package with opportunities for growth.
2. Hybrid Work Model: 2 days in the office and 3 days remote each week.
3. Generous PTO: 25 days of annual leave, plus an additional day off for your birthday.
4. Additional Leave: 8 bank holidays and extra leave as per company policy.
5. Career Growth: Continuous learning and development opportunities.
6. Team Environment: A supportive and collaborative culture with regular social activities.
7. Culture & Wellbeing: Emphasis on a transparent, empowering work environment with a strong focus on overall well-being.