Social Compliance / Responsible Business Services Program Manager

Job title : Social Compliance / Responsible Business Services Program Manager

Job Location : Gauteng, Johannesburg

Deadline : April 18, 2025

Job Description

Responsibilities

• Understand the local clients’ current and future needs and develop RBS services in line with global policies accordingly.
• Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff.
• Work closely with the Retail Support platform (RS) and supervise the missions for key accounts.
• Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution.
• Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction.
• Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics.
• Manage and monitor resources so that customers’ needs are met in an accurate and timely manner.
• At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy.
• At all times adopt a safe behaviour by exercising due regard for health and safety to himself / herself, colleagues and clients, in line with the Company’s policies and procedures.
• Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting).
• Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program.
• Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance.
• Formulate strategic and operational objectives aligned with organizational goals.
• Analyze operational data to identify opportunities for improving processes.
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
• Implement corrective actions to improve processes.
• Utilise approved resources and systems to execute operational activities.
• Ensure resources have the required tools to execute tasks according to the company Management System requirements and policies.
• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Preparation of forecasts and budgets.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement).
• Attend management meetings.
• Training of resources where relevant.
• Keep abreast of competitors and market developments.
• Identify opportunities that will support the business's strategy and the active promotion of SGS services.
• Achieve set KPI’s.
• Business travel.
• Other reasonable miscellaneous duties assigned to you by your Manager.

Qualifications

• Tertiary qualification in relevant field.
• Strong knowledge of supply chain approaches such as social compliance codes and quality management systems.
• Must be APSCA CSCA registered.

Experience

• 3 yrs. experience in operations management.
• 3 yrs. experience in people management.
• 3 yrs. experience in process management.
• Experience in ISO management systems and social compliance standards.
• Minimum 3 years in similar role.

Must have hands-on experience in the following :

• Managing supply chains either directly or in support of a retailer programme.
• Social compliance Auditing and managing auditors.
• Business development and meeting targets.
• Client Account Management.
• Experience in customer service and liaison.