Social Compliance / Responsible Business Services Program Manager

Social Compliance / Responsible Business Services Program Manager
Full-time
We are SGS – the world's leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity.

Our 99, employees operate a network of 2, offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

1. Understand the local clients' current and future needs and develop RBS services in line with global policies accordingly.
2. Support sales and marketing activities through direct involvement in the sales process or provision of technical or commercial support to local staff.
3. Work closely with the Retail Support platform (RS) and supervise the missions for key accounts.
4. Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution.
5. Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction.
6. Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics.
7. Manage and monitor resources so that customers' needs are met in an accurate and timely manner.
8. Comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy.
9. Adopt safe behaviour by exercising due regard for health and safety to himself/herself, colleagues, and clients, in line with the Company's policies and procedures.
10. Where applicable, implement Integrity procedures, ensure these procedures are effective and provide expected results (reporting).
11. Conduct social compliance audits and maintain APSCA CSCA status.
12. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program.
13. Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance.
14. Formulate strategic and operational objectives aligned with organizational goals.
15. Analyze operational data to identify opportunities for improving processes.
16. Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
17. Implement corrective actions to improve processes.
18. Utilize approved resources and systems to execute operational activities.
19. Ensure resources have the required tools to execute tasks according to the company Management System requirements and policies.
20. Prepare monthly business commentary reports, status reports of service delivery and execution.
21. Preparation of forecasts and budgets.
22. Implementation of and compliance with the SGS Management System requirements.
23. Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement).
24. Attend management meetings.
25. Training of resources where relevant.
26. Keep abreast of competitors and market developments.
27. Identify opportunities that will support the business's strategy and the active promotion of SGS services.
28. Achieve set KPI's.
29. Business travel.
30. Other reasonable miscellaneous duties assigned to you by your Manager.

Qualifications

1. Tertiary qualification in relevant field.
2. Strong knowledge of supply chain approaches such as social compliance codes and quality management systems.
3. Must be APSCA CSCA registered.

Experience

1. 3 years experience in operations management.
2. 3 years experience in people management.
3. 3 years experience in process management.
4. Experience in ISO management systems and social compliance standards.
5. Minimum 3 years in a similar role.
6. Must have hands-on experience in: Managing supply chains either directly or in support of a retailer programme; Social compliance auditing and managing auditors; Business development and meeting targets; Client account management; Experience in customer service and liaison.

Required Skills

1. Able to interact with all levels of management, suppliers, and clients.
2. Sound financial acumen - Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets.
3. Effective verbal and written communication to convey information, collaborate with teams, and interact with stakeholders.
4. Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization.
5. Strong problem-solving abilities to analyze complex situations, identify issues, and develop effective solutions.
6. Applies judgment and acts according to the SGS standards of ethics and integrity.
7. The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI's and operational efficiency.
8. Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
9. Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
10. A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.
11. Leadership - Results driven with the ability to make difficult decisions timeously.
12. Can work under pressure and independently.