SKA MID - IT Manager

Purpose

The SKA-MID IT Manager is responsible for the provision of IT services to the organization's staff, mainly in South Africa, but also other SKA sites when conditions require it. They work in conjunction with the IT teams in Australia and the UK to provide a single Service Desk providing support across multiple time zones and countries, supporting staff and the wider SKA community. The IT Manager is responsible for developing and sustaining a team of IT technicians that is capable of meeting organizational IT needs and objectives. They will work with other SKA IT teams and managers to develop, implement, and support IT infrastructure and services, including universal support and operations standards for IT within the organization's regions. Furthermore, they will be expected to drive the adoption of the Help Desk and support the other IT Managers, within the Observatory, to meet SLA's. They will cooperatively manage the asset lifecycle for hardware and software assets. With the team, they will implement, maintain, and support the business network and its governance, according to appropriate organization’s prescripts. They will liaise with the Head of Information Technology to maintain strategic alignment and with the IT Service Manager and Site Reliability Engineer to agree on prioritization of service delivery activities and work on continual service improvement.

Key Responsibilities

• Develop the SKA-Mid IT capacity and policies
• Manage Information Infrastructure, Technology and Systems
• Establish, maintain and monitor IT resilience, availability and security policies, processes and implementations for SKA-Mid
• Support the delivery of the array deliveries of the SKA Project in line with the Observatory objectives
• Business Support Systems
• Budgets, procurement and asset management

Qualification

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 8 years relevant working experience
• National Diploma in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 10 years relevant working experience.

Experience

• Computer and network infrastructure implementation (L3)
• IT service, operations and management, including significant responsibility over Service Level Agreements
• IT Team leadership
• IT Architecture and Governance
• Project management
• IT systems engineering, application support, and user management
• IT governance and security
• Data governance and security
• IT availability, resilience and redundancy
• Systems analysis, design and engineering
• Procurement and IT asset management

Knowledge

• Experienced in the administration of local area wired and wireless networks.
• Knowledge and experience in IT service provision.
• Experience in asset lifecycle management and software asset management.
• Experience in managing resources and prioritization.
• Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management.
• Certification held in industry/community-recognised disciplines/technologies pertinent to the role.
• Experience of Lean Agile project management.
• Experience of working in a globally diverse team.
• Programming/scripting experience and capability across multiple platforms.
• Experience with Microsoft, Apple and Google computing devices and mobile device technologies and device management systems.
• Experience with Microsoft Exchange and Microsoft Online services like O365.
• Experience in Cloud products such as Dropbox and Atlassian products.

Desired Skills

• ITIL
• Change Management
• Dropbox
• Atlassian