Shared Service Analyst

About Kocho

We believe specialist UK firms deserve the same level of service they would give their own clients.

We know that clients want expertise, a service they can rely on, and intimate support from a named individual who knows their business.

Our relentless commitment to finding the best solution, our sense of pride in helping our clients achieve their goals, and our thirst for understanding how technology improves business are what make us successful.

With us, it's Personal!

Job Purpose

The Shared Service Analyst is responsible for managing all staff business service requests and client purchasing requests, within agreed service levels.

Key Responsibilities

1. Assist with Internal Purchasing
2. Management of purchasing desk
3. Internal IT stock management in compliance with Kocho Asset Management Policy
4. Assist with Ticket Assignments
5. Supplier Administration Management
6. Assist with Travel and Accommodation booking
7. First line administration approver for internal expense claims
8. Purchase Order management
9. Courier/delivery management
10. CRM opportunity management

Requirements of the Job

Essential

1. Ability to use all Microsoft Office platforms, e.g., Word, Excel, PowerPoint, Outlook, Microsoft Teams, etc.
2. Excellent communication skills at all levels - both verbal and written.
3. Excellent customer service skills.
4. Ability to engage with clients, suppliers, and internal stakeholders confidently via all communication channels.
5. Organised with good time management and ability to prioritise.
6. Ability to work under pressure, manage your time effectively, and work on your own initiative.
7. Ability to multitask.

Desirable

1. Previous experience of purchasing administration.
2. Experience of working in a busy managed service or support environment and working on requests that are subject to SLAs and OLAs.
3. Experience of working with Salesforce or similar CRM systems.

Person Specification

1. Initiative: Ability to take own initiative.
2. Relationships: Works closely with all employees support teams including the service desk. Liaises with management to report or escalate issues. Manages relationships with a wide range of hardware, software, and service suppliers. Works regularly with all internal customers to ensure best possible IT service and incident resolution.
3. Communication skills: Excellent communication skills.
4. Timescales: Ability to work within defined SLAs.