Services Manager

An opportunity exists for a Services Manager at Life Fourways Hospital reporting to the Hospital Manager, Carey MacColl.

The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people.

Services managed may include:

• Catering
• Cleaning
• Security
• Garden
• Hygiene
• Pest Control
• Medical and General Waste
• Laundry
• Parking
• Coffee Shops

Critical Outputs

Effective management of external service providers through:

1. Identifying, together with Group Procurement, applicable services and service providers
2. Reviewing SLA and in consultation with Group Procurement, documenting specific hospital requirements and ensuring signature by relevant parties
3. Driving and monitoring conformance to SLA, identifying gaps and implementing corrective action
4. Maintaining productive relationships with service providers through regular meetings
5. Effective relationship building with internal and external stakeholders
6. Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:

1. Ensuring customer satisfaction survey is conducted on a regular basis and ensuring requirements/complaints are identified, investigated, acted upon and managed appropriately
2. Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
3. Identifying alert and incident trends and driving corrective actions
4. Ensuring compliance to ISO standards
5. Preparing for and participating in various audits
6. Conducting regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective financial management through:

1. Participating in budgeting process and monitoring performance against budget
2. Planning, agreeing and implementing Capex expenditure with hospital management
3. Reviewing services benchmark report to effectively manage outsourced services cost and quality metrics
4. Ensuring accurate and timeous invoices are received from external suppliers for processing
5. Ensuring invoices are captured according to approved catalogues and contracts
6. Completing scope changes for all permanent changes in services scope
7. Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings

Effective people management through:

1. Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsoring company initiatives and projects in own area of responsibility
2. Recruiting, retaining, motivating and developing staff according to LHC people policies and practices

Effective facilities management through:

1. Ensuring the hospital facility is always clean and in a habitual state
2. Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

Requirements

Qualification: A recognised 3 – 4 year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related fields.

Experience:

1. Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
2. Minimum 3 years experience managing large teams
3. Knowledge and exposure in Industrial Relations
4. Experience within the Healthcare sector is advantageous.

Other industries include Hospitality, Retail, FMCG or related sectors.

Knowledge and background:

1. Professional experience in managing budgets and forecasting
2. Experience in working in a multi-disciplinary environment
3. Experience in the procurement and management of facilities related services
4. Experience in the field of facilities management (soft services) and SLA management
5. Knowledge of contract management and health and safety regulations (OHS Act)

Technical:

1. Report writing
2. Contingency planning
3. Excellent organisational skills
4. Ability to manage large teams
5. Excellent communication skills
6. Maintain standards of accuracy and meet deadlines
7. Commercial awareness acumen and understanding of contract documentation

Social:

1. Excellent interpersonal skills
2. High level of flexibility and resilience
3. Ability to work well under pressure, individually as well as in a team
4. Contribute towards meaningful input and continuous improvement initiatives
5. Work across all disciplines taking responsibility for and acknowledge service levels

Other:

1. Support after hour call-out if required

Competencies:

1. Resilience
2. Ethical behaviour
3. Leading by example
4. Excellence oriented
5. Customer responsiveness
6. Problem-solving, analysis and judgement
7. Motivating, influencing and developing people

• Closing date Monday, April 14. Internal applicants - Before making an application, you are requested to discuss your application with your line manager.

External candidates will also be considered. Explore our vacancies and find the right opportunity for you.

Download the application form and email to the relevant contact person specified in the job advertisement. Life Healthcare is an Equal Opportunity Employer. Thank you for your interest in this opportunity.

Kindly note that only shortlisted candidates will be contacted.

Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.