Servicenow Developer / Implementer / Business Analyst

ServiceNow Developer / Implementer / Business Analyst

Experience: 5+ years

Location: Johannesburg, South Africa

Job Type: Full-Time

Overview: We are seeking highly skilled and experienced professionals with over 3 years of experience in ServiceNow, particularly with expertise in Telecom Service Operations Management (TSOM).

This role is for developers, implementers, and business analysts who are eager to contribute to the design, development, and implementation of ServiceNow solutions in the telecom industry.

Key Responsibilities:

1. ServiceNow Development and Implementation:

• Develop and implement ServiceNow solutions to meet business requirements.
• Configure ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
• Collaborate with stakeholders to design and deliver effective ServiceNow solutions.

• Implement TSOM use cases, including integration with telecom network management tools.
• Develop and optimize workflows for managing telecom operations through ServiceNow.
• Ensure seamless operations and service management for telecom clients.

• Act as a liaison between the technical team and business stakeholders.
• Analyze and document business requirements and translate them into functional specifications.
• Work closely with the development team to ensure alignment with business needs.

• Integrate ServiceNow with third-party systems, particularly within the telecom domain.
• Automate workflows, processes, and tasks within the ServiceNow platform to improve efficiency.

• Provide post-implementation support for ServiceNow solutions.
• Troubleshoot issues and offer solutions for performance optimization.
• Participate in continuous improvement initiatives to enhance the ServiceNow platform.

Minimum Requirements:

• Mandatory experience in TSOM, ITOM, API Development, ITSM, and CSM required.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years of hands-on experience with ServiceNow development, implementation, and administration.
• Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
• Proven track record of working with ServiceNow integrations (REST, SOAP, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist) are a plus.