Service Supervisor Field Service Global Grade 10

Responsibilities

• Achievement of cost centre financial targets and Key Performance Indicators
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities
• Management of Field Service Vehicle's in area of responsibilities
• Ensure CC / SOR compliance

Qualification, Experience and Competencies

• Grade 12
• Minimum of 6 years' experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
• Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Machines
• Well-imbedded machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Good technical report writing skills
• Basic business and financial understanding
• Computer literate and good business writing knowledge
• Good and experienced on Caterpillar machine and product knowledge