Service Station Site Manager

The Service Station Site Manager is responsible for overseeing the daily operations of the fuel station, ensuring efficient service delivery, managing staff, maintaining safety and compliance, and driving sales and profitability.

Key Responsibilities:

Operational Management

Oversee fuel and convenience store operations to ensure smooth daily functioning.

• Manage stock levels for fuel and retail products, ensuring timely replenishment.
• Maintain site cleanliness, equipment functionality, and overall presentation.

Drive sales and profitability by implementing effective marketing and promotional strategies.

• Ensure excellent customer service standards are maintained.
• Handle customer queries, complaints, and conflict resolution.

Monitor daily sales, cash handling, and banking processes.

• Implement and enforce cash management controls to prevent losses and fraud.
• Track expenses, budget adherence, and cost control measures.

Staff Management

Recruit, train, and manage station staff including cashiers and attendants.

• Schedule shifts, monitor performance, and enforce company policies.
• Conduct regular staff meetings and performance evaluations.

Compliance & Safety

Ensure compliance with health, safety, and environmental regulations.

• Conduct routine inspections and enforce adherence to fuel retail industry standards.
• Implement loss prevention measures and security protocols.

Employment Type: Full-Time

Remuneration: Market-related based on experience

Start Date: ASAP

Requirements:

Key Requirements: Experience:

Minimum 3-5 years of experience in fuel retail or a similar service station management role.

Strong background in operations management, sales, and staff supervision.

Skills & Competencies:

• Strong leadership and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of fuel station operations, stock control, and cash handling.

Qualifications:

Matric (Grade 12) required; a Diploma or Degree in Business Management / Retail Management is an advantage.

Key Skills:

Labor Cost Analysis, Customer Service, Employee Evaluation, Store Management Experience, Algebra, Management Experience, Process Improvement, Profit & Loss, Leadership Experience, Supervising Experience, Aviation Experience, 3PL.