Service Lead

Service Lead

Job type: Full Time, permanent

Salary: £35,235 Per Annum + Area Weighting Allowance. This role is also eligible for a one-off retention payment of £1,500 upon successfully completing 9 months service.

Hours: Monday - Friday 09:00-17:00 with an hour lunch. The successful candidate will also be expected to be a part of the CAS-2 on call rota, which spans over weekends, evenings and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team.

Location: East London

Travel: Required as needed within region. A Full Driving License and access to your own vehicle are essential.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS), which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

Who are we looking for?

• This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets.
• You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums and being part of multi-agency meetings.
• You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.
• The role offers flexible working in the community (visiting staff and properties), in the Northwest London region. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

Key Responsibilities:

• Effectively lead and deliver services which comply with the regulatory framework.
• Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
• Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
• Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
• Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
• Work collaboratively with other internal support services - such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
• Promoting service user involvement in service design and delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place.