Service Delivery Manager

Ziyana Group is a bespoke professional services provider offering future-focused business solutions and technology to our clients in Africa. As a 100% black-owned majority women-led company, we are committed to excellence, transformation, and impact.

Why This Role

Ziyana Group is seeking a highly capable and strategic Service Delivery Manager to oversee the operational departments within the business. This leadership role will ensure smooth execution of service delivery, allowing the CEO to focus on business development, strategic growth, and innovation.

Key Responsibilities:

As the Service Delivery Manager, you will lead, coordinate, and oversee the following key business divisions:

• Learning & Development: Drive project execution for skills programmes, learnerships, leadership development, and digital training solutions.
• Recruitment & Talent Sourcing: Ensure efficient talent acquisition, maintain a robust talent pipeline, and align recruitment strategies with client needs.
• Tenders Department: Oversee end-to-end tender processes, ensuring compliance, quality assurance, and strategic positioning for business opportunities.
• Organisational Design & Change Management: Implement OD frameworks, manage change initiatives, and enhance leadership development programmes for our clients.

Your Role Includes:

• Operational Excellence: Streamline processes and improve efficiency across all service delivery areas.
• Strategic Leadership: Align service delivery with the company’s strategic goals, ensuring a high-performance culture.
• Performance Management: Oversee departmental KPIs, ensuring each team meets targets and delivers client-centric solutions.
• Stakeholder Engagement: Manage internal and external relationships, ensuring seamless collaboration and customer satisfaction.
• Innovation & Growth: Integrate digital tools, automation, and new methodologies to enhance operational efficiency.
• Risk & Compliance: Ensure adherence to legal, regulatory, and industry best practices.

Requirements

Qualifications & Experience:

• Degree in Business Administration, Operations Management, HR, or related field.
• 5+ years of leadership experience in service delivery, operations, or project management.
• Proven ability to manage multiple departments and drive performance excellence.
• Strong knowledge of learning & development, recruitment, tendering, and organisational design.
• Experience with business development, stakeholder management, and digital transformation is an advantage.

Must be:

• A seasoned operations and service delivery leader with strong business acumen and leadership capabilities.
• Passionate about driving efficiency, managing high-performing teams, and ensuring top-quality service delivery.
• Able to balance strategic vision with hands-on execution, ensuring alignment between operations and the company’s growth ambitions.

Key Skills:

• IT Experience
• Data Center Experience
• Problem Management
• Network Management
• Management Experience
• Solaris
• Customer Support
• ServiceNow
• IT Service Management
• ITIL
• Project Management
• Operating Systems